Account Manager - State Farm Agent Team Member

Company: Tomica Hodge - State Farm Agent
Location: Warren
Posted on: February 18, 2026

Job Description:

Job Description Job Description Benefits: 401(k) Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development Bonus based on performance *Office is located in Clinton Township* About our Agency Before becoming a State Farm Agent, Tomica spent three years as an agency manager alongside a State Farm Agent. This experience provided her with a unique opportunity for personal growth while allowing her to help others and mentor her peers. Witnessing firsthand the positive financial impact State Farm has on customers and families, Tomica is now dedicated to empowering individuals and families to proactively protect themselves against the unexpected. Now in her fifth year as a successful State Farm Agent, Tomica leads a team of four, delivering high-quality service and engaging in meaningful, needs-based conversations with our customers. We take pride in our deep community involvement, proudly sponsoring The Winners Circle Church and Chippewa Valley High Athletics, while also actively contributing to various local initiatives. If youre looking to join a purpose-driven agency that values community impact and team collaboration, we would love to welcome you to our team! RESPONSIBILITIES: Develop and Maintain Customer Relationships : Build strong client relationships to foster loyalty and encourage repeat business, enhancing satisfaction and retention while identifying cross-selling and upselling opportunities. Conduct Policy Reviews : Regularly assess clients' coverage needs by analyzing current policies, identifying gaps, and providing tailored recommendations to ensure alignment with their goals. Resolve Complex Customer Issues : Address complex issues such as claims disputes and policy changes by coordinating with departments, advocating for clients, and ensuring prompt resolution to maintain trust and satisfaction. Recommend and Sell Insurance Products : Use in-depth product knowledge to recommend and explain policies to both cold and warm leads, adapting sales approaches based on client familiarity with offerings. QUALIFICATIONS: Self-Sufficient : Demonstrates the ability to work independently, take initiative, and solve problems without constant supervision. Organizational Skills : Maintains structured processes and systems to manage workload, track progress, and ensure accuracy in all tasks. Time Management : Effectively prioritizes tasks, meets deadlines, and manages time efficiently to maximize productivity. Communication Skills : Communicates clearly and effectively, both verbally and written, to foster strong customer relationships. Drive : Exhibits a strong motivation to achieve goals, continuously seeks improvement, and demonstrates a proactive approach to challenges. Coachable : Open to feedback and new ideas, eager to learn and grow, and willing to adapt to improve performance.

Keywords: Tomica Hodge - State Farm Agent, Southfield , Account Manager - State Farm Agent Team Member, Sales , Warren, Michigan