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Customer Service Representative

Company: Sub Teacher Source
Location: Southfield
Posted on: November 16, 2021

Job Description:

About UsAre you looking for a career with unlimited growth potential and not just a job? Join our team! Sub Teacher Source is rapidly becoming a leading provider of Substitute Teachers and we are expanding our Educational Staffing services in Michigan and across the US! We provide public and charter schools with needed, high quality substitute teachers for grades K-12. Our Company culture derives from what we call our "Company DNA Code", which is measured by our Unwavering Loyalty to our cause and our partner schools and substitute teachers, our Dynamic Work Ethic, our Pin-Point Execution and our Consistent Results.School districts across the US are consistently faced and overwhelmed with teacher shortages and Industry Specific Solutions has become a leading strategic partner and a viable solution to fill in the gap.Major technology and human capital investments by our organization has fostered tremendous growth for our company, which provides the schools we serve a distinctive advantage to working directly with us to fulfill their substitute teacher staffing needs both for short and long term assignments.Job Description We are looking for a talented professional to join our team who possesses the ability to build relationships and is passionate about providing excellent customer service to our network of Substitute Teachers and the Schools we serve.As the Customer Service Representative you will be responsible for monitoring our proprietary IT system for open orders, and contacting our network of substitute teachers to fill same day and long term requests. The position consists of working mostly during the school year, with an emphasis on sub retention and recruiting during the summer months.Responsibilities

  • Providing instructions to new employees on how to log into our proprietary IT system so they are able to pick up assignments
  • Assisting new and existing substitute teachers with any questions regarding school assignments, pay, and documentation
  • Assist with new hire orientation
  • Monitor email communications for any emergency assignments throughout the day
  • Validate duplicate/incomplete orders that come into our dispatching system
  • Ability to act urgently to last minute sub call offs
  • Inform recruiters and the management team of any developing concerns expressed by the school district, employees, and applicants
  • Perform other duties as assignedQualifications
    • 1-2 years' experience in a fast pace office environment
    • Attention to detail in composing, typing, and proof reading distributed materials and communication
    • Flexible with start times based on business needs
    • Excellent customer service phone skills
    • Knowledge of office administration procedures
    • Ability to maintain confidential materials
    • Proficiency in Microsoft Word and other Microsoft programs
    • STRONG WORK ETHIC - Seeking a career not just a jobBenefits
      • PTO Plan
      • 401k Matching
      • 100% Company Paid Medical /Dental Benefits
      • Paid Weekly via Direct DepositJob Type: Full-timeSchedule:
        • 8 hour shiftEducation:
          • High school or equivalent (Preferred)Work Location: One location

Keywords: Sub Teacher Source, Southfield , Customer Service Representative, Sales , Southfield, Michigan

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