Sales Associate with Keys 18393 (Full-time)
Company: Great Lakes Ace
Location: Southfield
Posted on: January 6, 2021
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Job Description:
SUMMARY The primary responsibilities of the Sales Associate
position are to maintain outstanding customer service, generate
sales, merchandise product, own assigned departments and support
the store management team. The Temporary Key Carrier is responsible
for the overall direction of store associates and coordination of
store operations in the absence of the Store or Assistant
Management staff. You will typically be utilized in this capacity
to cover for vacation or illness. Be steadfast in Great Lakes Ace
Hardware's Mission, Vision, and Core Values working to live the
core values every day. ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following (Other duties may be assigned as needed):
Greets all customers and assists in answering questions about
merchandise and locating merchandising; uses The S.A.L.E.S. process
to help customers find everything on their lists. Completes all
company and departmental paperwork accurately, including Price
Change Bulletins, Operation Actions, Red Tags, and Bin Tags.
Receives, opens, and unpacks cartons or crates of merchandise,
checking paperwork against items received when required, and
replenishes stock when necessary.
Displays and maintains merchandise on end caps, shelves, counters
or tables following company plan-o-gram, building displays when
necessary to attract customers and promote sales within specified
guidelines by your management team. Maintains on-hand integrity
through inventory adjustment reports including; cycle count,
negative on-hand. Follows the nightly maintenance checklist to
ensure proper store recovery and cleanliness. Maintains familiarity
with new products and ad merchandise. Has sound awareness of
surroundings, customers, etc. and practices loss prevention
techniques to minimize shoplifting losses. Working knowledge of the
tools available to operate the store; including, but not limited
to: RF Gun, Back Office Procedures and the use of Store
Opportunities. Follows GLA policies and procedures for all
transactions. Engages the customer to ensure they are receiving all
the benefits of being an Ace Rewards member and actively seeking
participation from them. Must be able to communicate effectively,
and work with colleagues and customers effectively and
professionally. ADDITIONAL DUTIES AND RESPONSIBILITIES Assists with
color matching and mixing paint Assists and/or makes
recommendations to customers in the service areas within the store
including, but not limited to; chain, rope, key, and glass cutting,
screen repair, and knife sharpening. Operates cash register by
scanning all merchandise, engaging the customer through suggestive
selling, proper tendering of each transaction, and thanking the
customer for shopping at GLA. Adhere to all company policies.
Participates in periodic team meetings. A continuous pattern of
regular and prompt attendance is required along with the ability to
work a flexible schedule including weekends. RELATIONSHIPS
Communicates with all members of store management, store
supervisors, store associates, and the Support Center personnel as
necessary. Maintains outstanding customer satisfaction. TECHNOLOGY
Use of computer, computer keyboard, mouse, RF Gun, Google Drive,
AceNet, Epicor (point of sale system) and email. QUALIFICATIONS To
perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. EDUCATION and/or EXPERIENCE Six months related experience
and/or training preferred. LANGUAGE SKILLS Ability to read and
interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals. Ability to write routine
reports and correspondence and speak effectively with customers or
associates of the organization. Ability to understand and respond
to verbal instructions or questions. MATHEMATICAL SKILLS Ability to
add, subtract, multiply, and divide in all units of measure, using
whole numbers, common fractions, and decimals. Ability to compute
rate, ratio, and percent. REASONING ABILITY Ability to apply common
sense and understanding to carry out instructions furnished in
written, oral, or diagram form. Ability to deal with problems
involving several concrete variables in standardized situations.
PHYSICAL DEMANDS The physical demands described here are
representative of those that must be met by an associate to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. While performing
the duties of this job, the associate is regularly required to
walk; use hands to finger, handle, or feel objects, tools, or
controls, talk and hear. The employee frequently is required to
climb ladders and stand and reach with hands and arms. The
associate is occasionally required to sit and stoop, kneel, or
crouch. The associate must regularly lift and/or move up to 40
pounds and frequently lift and/or move up to 50 pounds with
assistance. Specific vision abilities required by this job include
close vision, color vision, peripheral vision, and the ability to
adjust focus.
WORK ENVIRONMENT The work environment characteristics described
here are representative of those an associate encounters while
performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions. While performing the duties of
this job, the associate occasionally works near moving mechanical
parts. The associate may work near outside weather conditions. The
noise level in the work environment is usually moderate. SUMMARY
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (Other
duties may be assigned as needed): Register Operations and Cash
Control - Follow cash control measures per corporate guidelines
with timely safe/register counting, banking and communication with
Store Manager. Inventory Control - Maintain accurate inventory
through on-hand integrity, daily receiving, store opportunity
communication, product flow, and adhering to corporate guidelines
and deadlines. Merchandising - Stock should be organized and
merchandised appropriately to corporate guidelines with proper
flagging and pricing. Rain checks provided and followed up on
according to corporate guidelines. Communication - Must have strong
and effective oral and written communication skills. Have the
ability to disseminate information in a professional manner, and
cultivate change with all levels of the organization. Store
Appearance - Create and maintain a clean, safe and presentable
shopping experience with a favorable impression to our customers,
neighbors, and associates. Associate break rooms, restrooms,
Helpful Hub, office and/or customer service counter MUST be cleaned
and maintained at all times. Nightly recovery must be completed.
SUPERVISORY RESPONSIBILITIES Oversees up to 20 associates in the
store, in the absence of the Store or Assistant Management staff.
Carries out oversight responsibilities in accordance with GLA's
policies, procedures, and applicable laws. Responsibilities include
training associates; assigning, and directing work; addressing
complaints and resolving problems with the direction of the
management team. PI128171424
Keywords: Great Lakes Ace, Southfield , Sales Associate with Keys 18393 (Full-time), Sales , Southfield, Michigan
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