Provisioning Analyst - I
Company: Bullseye Telecom
Posted on: September 15, 2019
The Provisioning Analyst I is an entry level position within the
Provisioning department. The Provisioning Analyst I is expected to
gain proficiency in at least one area within the Provisioning team:
Analog Voice, Digital Voice, or Broadband/Data Services. Primary
responsibilities include coordinating all stages of order
processing from submission to carrier through service
installation/activation and supporting internal customers as a
subject matter expert in new implementation & MACD ordering for
area of proficiency.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Prepares, processes, and
submits orders to ILECs, CLECs, & vendors nationwide for new
installations, moves, changes, and disconnects of
Tracks all provisioning orders for the entire life cycle of the
order installation and communicate ongoing and milestone
Participates in status calls with carriers/vendors as needed.
Escalates orders & vendor/carrier when appropriate.
Acts as back up for all Provisioning Analyst positions as
Identifies opportunities for process improvements that will result
in demonstrated increases in production quality, efficiency, or
Creates, Maintains, and Updates internal documentation as
Acts as 1st level internal resource to assist team members in
performing duties and providing expertise as needed.
Maintains the acceptable standards of efficiency and quality
established by the company to ensure customer satisfaction.
Adheres to all policies, practices, and standards of the Company
and our clients to ensure good order and discipline on the
QUALIFICATIONS: To perform this job successfully, an individual
must be able to perform each essential duty and responsibility
independently unless otherwise noted. The requirements listed are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: Two-year degree; 1-3 years' experience
in telecommunications provisioning, project management, or order
management preferred; or equivalent combination of education and
experience. Experience in wireline telecommunications ordering,
provisioning, or troubleshooting. Previous Telecommunications
experience required, specifically in the following areas: analog
voice, including POTS, Centrex, DID/PBX, RCF PRI and BRI, Broadband
ordering, IP subnetting and VoIP switch provisioning. Must have
technical aptitude with telephony knowledge, including basic
understanding of wireline telecommunications technologies and
terminology. Working knowledge of a document management system
(preferably Outlook) to manage a busy and ever-changing calendar is
essential. Intermediate working knowledge of Microsoft Word and
Excel is required. Demonstrated ability to multi-task between
systems. Thorough knowledge of BullsEye's specific applications
including VOM, BOSS, SharePoint, COM, Telcare, QuickBase, Loki as
well as available vendor/LEC portals (GUI) is necessary. High
degree of time management, and organizational skills needed to
ensure timely and accurate completion of projects and flexibility
to address customer issues. Must maintain a high degree of
reliability, thoroughness, and attention to detail. Good follow-up
skills needed to ensure accurate completion of customer
BullsEye Telecom is an Equal Opportunity Employer
Keywords: Bullseye Telecom, Southfield , Provisioning Analyst - I, Professions , Southfield, Michigan
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