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CommTech 4, Network Maintenance(Construction)

Company: Comcast
Location: Southfield
Posted on: August 10, 2019

Job Description:

Business Unit: Job Summary:
Responsible for performing routine troubleshooting calls, surveys, locates, outage repair, on-call duty, shift work, construction maintenance in accordance with Comcast procedures and practices. Will be called upon to troubleshoot and resolve service failures related to any Comcast products, to include but not be limited to Video (analog and digital,) Comcast Digital Voice (CDV,) and Comcast High Speed Data (CHSI). Core Responsibilities:
- Performs fiber splicing, reads CAD/fiber drawings and maps, and documents when and where fiber splicing has been performed.- Performs routine troubleshooting fiber calls: troubleshoots the plant through the distribution cable to the node in order to restore customer video, CHSI, or CDV as required. Must have the ability climb poles, ladders and operate aerial lifts 18 to 20 feet above ground, as determined by the system?s requirements. Must possess the ability to use basic cable test equipment. Performs work near power lines and electricity.
- Performs underground location of existing plant using system prints and cable locating equipment in order to prevent cable damage and service interruption. Must have the ability to read general system layouts from blueprints.
- Responds to and repairs service interruptions during regular business hours, shift work or when ?on-call? as required. Normal work shift may include evenings and/or weekends; may include 10 hour days for 4 days a week. Must be available to work overtime including weekends, evenings and holidays.
- Works and travels in inclement weather.
- Performs construction maintenance duties such as: splices aerial/underground fiber cable and equipment to restore cable plant to system specification; splices and activates new fiber plant as required; repairs and/or replace damaged aerial/underground plant. Must have the ability to use basic cable installation tools and hand tools. Must have the ability to comply with safety procedures and requirements. Lifts and carries loads of 70 lbs. or more.
- During the course of normal day-to-day activities: cleans, maintains and stocks vehicle and equipment in order to be prepared for daily responsibilities; completes associated paperwork with each job in a timely manner; properly operate and maintain tools and equipment; reports need for vehicle repair or service when required and/or prescribed; and reports any accidents, losses, injuries or property damage to supervisor and customer when appropriate. Drives company vehicle in a safe and responsible manner.
- Works in crawl spaces, attics, and permit required confined spaces. Exposure to moderate noise level.
- Must possess knowledge of basic mathematics, the ability to count and handle U.S. currency, and the ability to communicate with customers in a clear and straight forward manner.
- Must possess the ability to prioritize and organize effectively.
- Possesses knowledge of the National Electrical Code (NEC,) the National Electrical Safety Code (NESC,) the Occupational Safety and Health Act (OSHA,) Federal Communications Commission (FCC,) Environmental Protection Agency (EPA,) Department of Transportation (DOT,) American National Standards Institute (ANSI,) and various state and local codes including G.O. 95 and G.O. 128, (when applicable.)
- Inspects existing bond/ground to ensure compliance with Comcast and National Electrical Code (NEC) requirements; make new ground as required in order to protect employees, customers, and equipment from electrical shock or damage.
- Checks in each job in a timely manner in order to ensure all details of the work are recorded for entry in the customer?s account once the work is complete. Completes associated paperwork with each work order, as required. Must be able to work while standing 50-70% of the time.
- Works within manufacturer?s rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.
- Must possess the ability to manipulate objects such as pens, keyboard and
mouse.
- Possesses: knowledge of cable television products and services, basic knowledge of cable system operations, basic knowledge of a cable system overview, and basic knowledge of the history of cable and Comcast.
- Must have knowledge of components on the PC desktop and ability to perform the following: launch an application; add a shortcut; log into and navigate through a dial-up or other internet service; install software like Microsoft Internet Explorer, Netscape Communicator, Microsoft Windows, MS Office applications, educational software or games; navigate through a file system via the DOS prompt or window interface; access the Control Panel to configure components such as a printer, modem, and monitor.
- Must possess knowledge of PC hardware, software and the Internet and the ability to troubleshoot and resolve related service failures.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Required Training/Licenses/Certifications: Valid driver?s license and satisfactory driving record. Will successfully complete training and instruction that includes, but not be limited to, the following topics (training should reflect the Network CommTech 4 Competencies document): Cable Theory and Terms, Construction Practices, Troubleshooting to Node and Return Path, Track and Repairs CLI, Power Supply-Maintenance, Forward and Reverse Alignment, and Safety Program.
- Applies knowledge and skills of training on the job in order to prepare for promotion to the next level.
- Performs other duties as requested by supervisor in order to achieve departmental goals and objectives. Performs other tasks as requested by the Supervisor. Job Specification:
- High School or Equivalent
- Generally requires 7+ years related experiencefrom the tap to the customer?s equipment for multiple services. Must
possess the ability to prioritize and organize effectively.
- Performs wall fish as required by the market (optional ? not included
in national certification). Performs multi-product installations for
residential and residential-like products, complete from tap to customer
equipment in single and multiple family dwellings including prewired
units; perform installations adhering to Comcast procedures and safe
work practices, NEC and NESC requirements, and local ordinances in order
to provide services to the customer. Installations could include but
not be limited to the following: Video (analog and digital; home
theater); Comcast Digital Voice? (CDV) and/or other Voice services;
Comcast High-Speed Data (CHSI) (Home Networking and Home Plug);
Teleworker; Comcast Workplace (Internet)f. Workplace Digital Voice (WDV)
standard; Commercial Video. Manipulates connectors, fasteners, wire; use
hand tools. Must have vision ability of: close vision, peripheral
vision, ability to adjust focus and differentiate colors.
- Possesses knowledge of the National Electrical Code (NEC,) the
National Electrical Safety Code (NESC,) the Occupational Safety and
Health Act (OSHA,) Federal Communications Commission (FCC,)
Environmental Protection Agency (EPA,) Department of Transportation
(DOT,) American National Standards Institute (ANSI,) and various state
and local codes including G.O. 95 and G.O. 128, (when applicable.)
- Inspects existing bond/ground to ensure compliance with Comcast and
National Electrical Code (NEC) requirements; make new ground as required
in order to protect employees, customers, and equipment from electrical
shock or damage.
- Checks in each job in a timely manner in order to ensure all details
of the work are recorded for entry in the customer?s account once the
work is complete. Completes associated paperwork with each work order,
as required. Must be able to work while standing 50-70% of the time.
- Works within manufacturer?s rated weight capacity for all equipment,
including but not limited to ladders and aerial lifts.
- Determines acceptability of video, data, and voice services by
reviewing television picture quality and PC and modem connection
following any installation or work on cable services to provide the best
possible service for the customer. Educates the customer on the CDV
service and voice mail. Conduct CDV test call. Demonstrates CHSI service
and educate customer on how to connect to the service, home page,
national and local content, and web browsing using URL(s,) etc. Must
possess the ability to manipulate objects such as pens, keyboard and
mouse.
- Provides the customer with the Comcast Welcome Kit and materials
regarding channel line up, use of set-top box, modem, and/or eMTA and
company policies as they relate to the customer as well as demonstrate
these skills in order to educate the customer on the use of the
equipment, products, and services, and company guidelines.
- Provides information on available services to new and existing
customers in order to sell additional services and attempt to upgrade
existing services.
- Performs standard home theater installations associated with video
installations. Must have knowledge of policies and procedures for
installation activities.
- Must have fifteen months cable telecommunications (and/or broadband)
or similar experience. Possesses: knowledge of cable television products
and services, basic knowledge of cable system operations, basic
knowledge of a cable system overview, and basic knowledge of the history
of cable and Comcast.
- Must have knowledge of components on the PC desktop and ability to
perform the following: launch an application; add a shortcut; log into
and navigate through a dial-up or other internet service; install
software like Microsoft Internet Explorer, Netscape Communicator,
Microsoft Windows, MS Office applications, educational software or
games; navigate through a file system via the DOS prompt or window
interface; access the Control Panel to configure components such as a
printer, modem, and monitor.
- Must possess knowledge of PC hardware, software and the Internet and
the ability to troubleshoot and resolve related service failures.
- Regular, consistent and punctual att



?Comcast is an EOE/Veterans/Disabled/LGBT employer

Keywords: Comcast, Southfield , CommTech 4, Network Maintenance(Construction), Professions , Southfield, Michigan

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