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Risk Consultant - Multi Line Claims Advocate

Company: Aon
Location: Southfield
Posted on: April 18, 2019

Job Description:

Job Family US-MI-Southfield


Aon is looking for a Multi-Line Claims Consultant / Advocate

Your impact as a Multi-Line Claims Consultant

We currently have a great career opportunity for a Risk Consultant -Casualty Claims in our Southfield, MI office. This role will support our Aon Global Consulting group.

Delivery of tactical, client specific casualty claims services on assigned accounts in support of Aon s core brokerage services. Provide services to improve and monitor processes and assist in reducing client loss costs by ensuring the highest level of service from claims administrator(s). Identify client exposures and elevate opportunities to engage other Aon Global Risk Consulting resources. May require limited involvement in business development opportunities as dictated by geographic needs.


* Deliver appropriate client services as outlined in the selected service package as agreed with Account Executive/Client.

* Manage delivery of agreed client services to ensure content quality and timely delivery.

* Meet or exceed assigned billable hours and utilization goals.

* Communicate and collaborate with manager and Account Executives to identify opportunities for new business development.

* Establish rapport and maintain positive working relationship with clients and colleagues.

* Adhere to established Best Practices and make recommendations for improvement, when appropriate.

* Maintain knowledge/skills as an insurance professional and possess excellent written and verbal communication skills.

* Provide advocacy on behalf of assigned clients relating to services rendered by carriers and/or TPAs to include the review and revision of account instructions, addressing client service concerns and negotiating applicable renewal pricing and terms.

* Participate in telephonic or in-person claim reviews designed to result in file resolution, inclusive of documenting claim specific outcomes, action plans and the appropriateness of reserving where applicable.

* Attend and participate in periodic on-site client meetings regarding service delivery and/or stewardship.

* Utilize standard deliverable products and a specific Peer Review process to ensure consistency of services.


* Multi-line (worker compensation, auto and general liability) experience required

* Proven performer with strong technical knowledge and work experience adjusting or managing claims or possess multi-line claims experience with emphasis on casualty lines of coverage.


* Bachelor s degree or equivalent relevant experience

The individual in this position should be a proven performer with strong technical knowledge and work experience adjusting or managing workers compensation claims or possess multi-line claims experience with emphasis on casualty lines of coverage. Also must exemplify the behaviors defined in the Aon Leadership Model and Client Promise, particularly those described in delivering Business Results and Developing Unmatched Teams.

Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Aon is committed to a diverse workforce and is an affirmative action employer.

Keywords: Aon, Southfield , Risk Consultant - Multi Line Claims Advocate, Professions , Southfield, Michigan

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