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Business Analyst, Collections Application

Company: Credit Acceptance Corporation
Location: Southfield
Posted on: December 7, 2018

Job Description:

Business Analyst, Collections Application Credit Acceptance is continuously expanding with a variety of dynamic opportunities in Information Technology. Our culture has landed us on Computerworld's list of the Best Places to Work in IT. In each of the last 5 years, we have held a spot in the top 2 for midsized companies nationwide. Our IT department provides the opportunity to work with progressive tools, and technology including the latest database, development, storage, and computer technologies available. About this Position: The purpose of the Business Analyst, Collections Application position is to

  • Understand your application; identify deficiencies and offer suggestions to improve it.
  • Gather requirements of medium complexity, Partner with Developers, and Test features to ensure they meet user requirements.Outcomes & Activities:
  • Maintain application backlog that clearly describes tasks. Keep the backlog clean.
  • Know your customers by documenting personas, responsibilities and needs.
  • Proactively champion features for your end users to help meet their business needs.
  • Gather requirements from business users and record them clearly in a format useful to developers.
  • Partner with Developers to achieve great application performance.
  • Test new features and code to be sure they meet requirements.
  • Demonstrate your features to team members, end users, and management.
  • Show insight; know your application behavior & data; offer simple solutions.
  • Apply team documentation and testing standards and recommend process improvements.
  • Recognize upstream and downstream impacts; communicate effectively (verbally & in writing).
  • Learn the Business Process Your Application Supports so your features will better support the business.
  • Improve your application and team processes.
  • Decrease incidents and increase uptime of your application.
  • Triage incoming tickets in an on-call rotation.
  • Participate in PMO Projects.
  • All other duties as assigned.
  • Attendance as required by department.
  • Remain compliant with our policies, processes and legal guidelines.Requirements:
  • Minimum of 2 years' experience in Business Analyst or related role.
  • Excellent oral and written communication skills.
  • Experience documenting user requirements (e.g., user stories and acceptance criteria).
  • QA Testing experience.
  • Willingness to participate in an on-call support rotation.
  • Work onsite at the assigned Credit Acceptance work location.Preferred:
  • Bachelor's Degree
  • Project Management experience; PMP certification.
  • Experience working in an Agile team using Scrum or SAFe methodology.
  • Experience working with or creating personas and user stories.
  • Certified Scrum master
  • Ability to query database (SQL / PLSQL).
  • Basic ability to read code (Java, C#, Visual Basic).
  • Testing certifications
  • Working knowledge of Artiva, LSS, GPS-SID and Contact Center, with extensive knowledge of at least one of these technologies.Knowledge and Skills:
  • Respond promptly and effectively to problems, projects and tasks.
  • Organize, with ability to multi-task and prioritize multiple requests.
  • Convey complex information in a timely and easily understood way to all levels of the organization.
  • Demonstrate insight; make recommendations as opportunities arise.
  • Be self-driven, motivated to help, and able to perform with moderate supervision.
  • Maintain customer focus; keep the customer's best interest in mind.
  • Work well with abstract concepts. Be analytical. Solve problems.Company Values: To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE (our Company core values) in their work:
  • Positive: Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.
  • Respectful: Value teamwork, share successes, appreciates others and communicates in a way that promotes trust.
  • Insightful: Make timely well considered decisions, create innovative solutions and continuously learn.
  • Direct: Communicate clearly and objectively; don't be afraid of difficult conversations. Raise concerns through the proper channels.
  • Earnest: Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly. Target Compensation: $58,000 - $76,000

    Keywords: Credit Acceptance Corporation, Southfield , Business Analyst, Collections Application, Professions , Southfield, Michigan

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