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Business Support Consultant

Company: Citizens Bank
Location: Southfield
Posted on: October 11, 2018

Job Description:

Description The Business Support Consultant ensures security measures for information systems to regulate access to computer data files and prevent unauthorized modification, destruction or disclosure of information for Retail. This is done through the administration of User Entitlement Reviews for Retail owned applications (TouchPoint, BIC, Easi, etc), SharePoint sites, Shared drives, and Active Directory groups and coordinating application vulnerability issues until resolution on the owned applications. Primary responsibilities include:

  • Pull User reporting including specific levels of access on a quarterly, semi-annual or annual basis (dependent on application rating)
  • Review the users to determine if they are still active and if level of access is appropriate by performing Microsoft Excel V-Look Up function
  • Notify users managers if access levels are inappropriate and revoke access as necessary
  • On a quarterly basis, review UER Decisions Report, Remediation Report and UER Uncorrelated report from the SailPoint IdentityIQ application for 9 Retail owned applications
  • Ensure application scans are performed and enroll new applications as required
  • Enter and maintain Maintenance Requests for Retail owned applications
  • Assist in management of group mailbox
  • Prepare and facilitate monthly partnership meetings and Branch Testing meetings
    Qualifications Required Skills/Experience:
    • Working knowledge of the Bank's systems infrastructure (applications, entitlements, active directory group, generic ids, etc.)
    • Strong Microsoft Excel and SharePoint skills; Experience with Microsoft Access
    • Strong meeting preparation, facilitation and follow-up skills
    • Familiar with the SailPoint identityIQ application, ITSM (Information Technology Service Manager), TIRA (Technology Information Request Application), and RSA Archer GRC Platform
    • Excellent interpersonal skills and able to motivate others to results
    • Integrity (maintain system and branch process integrity and confidentiality)
    • Information Processing (requesting and verifying system access)
    • Troubleshooting (determining causes of issues and implementing resolutions)
    • Inductive Reasoning (Combine pieces of information to form general issue identification)
    • Organizing, Planning and Prioritizing Work
    • Excellent analytical skills
    • High energy level and strong work ethic Preferred Skills/Experience:
      • Understanding of branch applications and control environment
      • Strong Microsoft Access and SharePoint skills
      • Understanding of Consumer Banking strategic objectives Education:
        • Bachelor's Degree preferred but not required Hours and Work Schedule
          Hours per Week: 40
          Work Schedule: 8:30am - 5:00pm, Monday - Friday

          Keywords: Citizens Bank, Southfield , Business Support Consultant, Professions , Southfield, Michigan

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