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Business Support Consultant

Company: Citizens Financial Group
Location: Southfield
Posted on: October 6, 2018

Job Description:

Description The Business Support Consultant ensures security measures for information systems to regulate access to computer data files and prevent unauthorized modification, destruction or disclosure of information for Retail. This is done through the administration of User Entitlement Reviews for Retail owned applications (TouchPoint, BIC, Easi, etc), SharePoint sites, Shared drives, and Active Directory groups and coordinating application vulnerability issues until resolution on the owned applications. Primary responsibilities include: Pull User reporting including specific levels of access on a quarterly, semi-annual or annual basis (dependent on application rating) Review the users to determine if they are still active and if level of access is appropriate by performing Microsoft Excel V-Look Up function Notify users managers if access levels are inappropriate and revoke access as necessary On a quarterly basis, review UER Decisions Report, Remediation Report and UER Uncorrelated report from the SailPoint IdentityIQ application for 9 Retail owned applications Ensure application scans are performed and enroll new applications as required Enter and maintain Maintenance Requests for Retail owned applications Assist in management of group mailbox Prepare and facilitate monthly partnership meetings and Branch Testing meetings Qualifications Required Skills/Experience: Working knowledge of the Bank's systems infrastructure (applications, entitlements, active directory group, generic ids, etc.) Strong Microsoft Excel and SharePoint skills; Experience with Microsoft Access Strong meeting preparation, facilitation and follow-up skills Familiar with the SailPoint identityIQ application, ITSM (Information Technology Service Manager), TIRA (Technology Information Request Application), and RSA Archer GRC Platform Excellent interpersonal skills and able to motivate others to results Integrity (maintain system and branch process integrity and confidentiality) Information Processing (requesting and verifying system access) Troubleshooting (determining causes of issues and implementing resolutions) Inductive Reasoning (Combine pieces of information to form general issue identification) Organizing, Planning and Prioritizing Work Excellent analytical skills High energy level and strong work ethic Preferred Skills/Experience: Understanding of branch applications and control environment Strong Microsoft Access and SharePoint skills Understanding of Consumer Banking strategic objectives Education: Bachelor's Degree preferred but not required Hours and Work Schedule Hours per Week: 40 Work Schedule: 8:30am - 5:00pm, Monday - Friday Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth. Equal Employment Opportunity It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws. Equal Employment and Opportunity Employer/Disabled/Veteran

Keywords: Citizens Financial Group, Southfield , Business Support Consultant, Professions , Southfield, Michigan

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