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Credit Analyst

Company: Credit Acceptance Corporation
Location: Southfield
Posted on: October 5, 2018

Job Description:

The growth of Credit Acceptance continues to create opportunities within our Dealer Service Center. Our program empowers car dealers nationally to help consumers purchase a vehicle. Team members in the Dealer Service Center enroll dealers quickly and assist them to grow their business while delivering superior customer service. The team is key in driving our contract volume and promotes a culture that has landed us on the Great Place to Work list for Best Workplaces for Millennials. About this Position: The role of a Credit Analyst in the Dealer Service Center (DSC) is to help our dealers DEVELOP and grow their businesses in a manner that is compliant and efficient while delivering superior customer service. We accept assignment of contracts from car dealers. The contracts are sent to our Dealer Service Center (DSC) by auto dealers. Outcomes & Activities:

  • Quantity -- Contracts Funded per Hour
  • Quality -- Contract Review Error Rate
  • Quality -- Dealer Phone Call Quality (CLEAR)
  • Quality -- Verification Phone Call Quality You will be asked to perform the following:
    • Review, validate and verify information through document review, internet searches and phone calls
    • Resolve and document dealer inquiries not related to the funding process
    • Keep the dealer's pipeline open by managing any license, title, audit and inventory issues
    • Welcome and onboard new dealers by offering initial funding assistance
    • All other duties as assigned
    • Attendance as required by department Requirements: Required:
      • Bachelor's degree
      • Be able to speak clearly, professionally and articulately on the telephone
      • Be able to document records clearly and efficiently
      • Be able to learn quickly and apply knowledge learned
      • Be proficient in Microsoft Word, Excel and Outlook
      • Be able to handle difficult conversations professionally
      • Be self-motivated and demonstrate urgency and initiative
      • Be able to effectively work independently in a fast-paced environment
      • Be able to work Saturday shifts with an offsetting flex day during regular workweek (non-peak season) as well as mandatory overtime during peak season (January thru April) and during month Be able to remain compliant with our policies, processes and legal guidelines
      • You need to work onsite at the required Credit Acceptance work location Preferred:
        • Customer Service experience in a call center environment
        • Ability to type at least 35 WPM
        • Interaction with auto dealers in current or past role
        • Experience reviewing contracts/legal documents with a strong attention to detail
        • Experience having to interpret existing rules/guidelines and apply them appropriately to make decisions Knowledge and Skills:
          • Core Product (CA Program)
          • Secondary Products (Ancillary, Inventory, Bureaus)
          • Enrollment Process
          • CAPS Expert (Dealer Profile & Steps 1-6)
          • Key Operating Systems
          • Know Dealers (People, Process, Inventory and Groups and Affiliations)
          • Dealer Reporting
          • Dealer Ratings
          • Be Diligent: Hard working, Conscientious, Sense of Urgency
          • Be Effective: Clear Communicator, Autonomous, Organized, Productive
          • Validate....information clearly and intuitively, protects all stakeholders
          • Educate: Identify and close knowledge gaps with all stakeholders
          • Listen....actively, understand DP's situation
          • Own... performance outcomes, improvement actions, attitude
          • Promotes...delivers superior Customer Service Compliance Knowledge:
            • Funding Process
            • Funding & Legal Policies
            • Servicing Policies and Process
            • Dealer Compliance Audit Process
            • Call Model Requirements Company Values: To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE in their work:
              • Positive: Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.
              • Respectful: Value teamwork, share successes, appreciates others and communicates in a way that promotes trust.
              • Insightful: Make timely well considered decisions, create innovative solutions and continuously learn.
              • Direct: Communicate clearly and objectively; don't be afraid of difficult conversations. Raise concerns through the proper channels.
              • Earnest: Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly. Targeted Compensation: $

                Keywords: Credit Acceptance Corporation, Southfield , Credit Analyst, Professions , Southfield, Michigan

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