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BI Production Support Specialist

Company: RiverPoint
Location: Southfield
Posted on: August 7, 2022

Job Description:

Job Description Duties/Responsibilities

  • Proactively monitor application health
  • Respond to tickets from ticketing system and other stakeholders
  • Monitor defect management queue and drive resolution
  • Provide status update in daily stand up calls
  • Publishing of a weekly, monthly application health status
  • Support administration of user privileges, user creation and role management
  • Performing root cause analysis of production issues and publish to stakeholders
  • Guide external resources on prioritizing tasks to support project
  • Implement, publish, and updating production support documentation and processes
  • Post-Production support (Production launch support as required)
  • Work on minor bug fixes or enhancements as required
  • Perform audit reviews with deployment team and plants to ensure system quality Qualifications
    • Bachelors or other degree in Information Technology
    • Automotive industry experience preferred
    • Excellent problem-solving skills and analytical skills
    • 2+ Year(s) of relational database/SQL experience.
    • Knowledge of Service Oriented Architecture (SOA).
    • Ability to work effectively in a team environment
    • Strong communication and customer service skills, both written and verbal, with the ability to communicate at all levels of the organization
    • Strong interpersonal skills with the ability to work independently and within a team environment
    • Experience in SQL, SSIS, SSRS, Power BI, Snowflake (Data Warehousing), Python, integration tools and code migration is preferred. If not these tools, similar tools required
    • Knowledge of MS Office applications including Word, Project, PowerPoint, and Excel
    • Presentation skillsFluent in English.

Keywords: RiverPoint, Southfield , BI Production Support Specialist, Professions , Southfield, Michigan

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