IT Support Technician
Company: Nesco Resource, LLC
Location: Southfield
Posted on: July 28, 2022
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Job Description:
Description:
This position is Contract to Hire and ONLY OPEN TO SOUTHFIELD, MI
Contractor will report ONSITE
IT SUPPORT TECHNICIAN
This position assists during the installation, configuration, and
troubleshooting of desktop hardware and software, while assisting
users to solve daily operational and technical problems within the
corporate networks.
ESSENTIAL JOB RESPONSIBILITIES:
Provide technical support via on-site or remote telephonic support
to the colleague community and our clients while displaying a
commitment to satisfaction
Determining the nature of problems being reported, while
demonstrating expert level problem solving and troubleshooting
techniques to resolve problems as quickly and efficiently as
possible
Following structured procedures for logging and documenting all
support calls into the Service Portal.
It is essential for this position to have the ability to work on
several issues simultaneously, solve problems independently while
seeking input from others within the entire IT department
Responsibility for installing, imaging, and maintaining Windows 10
operating systems, MS Office, desktop hardware, laptops,
printers
EXPERIENCE:
Experience supporting Windows computers; with a complete
understanding of network software and hardware, strong
troubleshooting skills, very high customer service aptitude and
demeanor, with excellent knowledge of networking and printing
functions
3+ years of desktop and network experience supporting small to
mid-size corporate environments
Microsoft desktop, and/or A+ certifications are preferred or
equivalent experience.
SKILLS/ABILITIES:
Good written and oral communication skills and the ability to work
with individuals with varying degrees of technical experience
Must be customer oriented, self-motivated, committed to performing
the best job the first time, sensitive and responsive to end-user
satisfaction
Strong analytical, problem solving, and interpersonal skills and
the ability to collaborate and perform in a customer
environment
The ability to research issues, utilize new technologies in all
areas known and unknown to support 's family of companies'
colleague community.
KNOWLEDGE:
Must possess the ability to work independently as well as within a
team environment
Must possess excellent communication skills and working knowledge
of the following areas: Microsoft Windows Operating Systems (all
versions), MS Office applications, workstation hardware (desktop,
laptops, servers, etc.), printers, VMware, and peripherals
Excellent working knowledge of desktop operating systems (Windows
10)
Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos
Resource, LLC) is an equal employment opportunity employer and does
not discriminate on the basis of race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, age, or
veteran status, or any other legally protected characteristics with
respect to employment opportunities.
Keywords: Nesco Resource, LLC, Southfield , IT Support Technician, Professions , Southfield, Michigan
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