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IT Support Technician

Company: Nesco Resource, LLC
Location: Southfield
Posted on: July 28, 2022

Job Description:

Description:

This position is Contract to Hire and ONLY OPEN TO SOUTHFIELD, MI Contractor will report ONSITE

IT SUPPORT TECHNICIAN

This position assists during the installation, configuration, and troubleshooting of desktop hardware and software, while assisting users to solve daily operational and technical problems within the corporate networks.

ESSENTIAL JOB RESPONSIBILITIES:

Provide technical support via on-site or remote telephonic support to the colleague community and our clients while displaying a commitment to satisfaction

Determining the nature of problems being reported, while demonstrating expert level problem solving and troubleshooting techniques to resolve problems as quickly and efficiently as possible

Following structured procedures for logging and documenting all support calls into the Service Portal.

It is essential for this position to have the ability to work on several issues simultaneously, solve problems independently while seeking input from others within the entire IT department

Responsibility for installing, imaging, and maintaining Windows 10 operating systems, MS Office, desktop hardware, laptops, printers

EXPERIENCE:

Experience supporting Windows computers; with a complete understanding of network software and hardware, strong troubleshooting skills, very high customer service aptitude and demeanor, with excellent knowledge of networking and printing functions

3+ years of desktop and network experience supporting small to mid-size corporate environments

Microsoft desktop, and/or A+ certifications are preferred or equivalent experience.

SKILLS/ABILITIES:

Good written and oral communication skills and the ability to work with individuals with varying degrees of technical experience

Must be customer oriented, self-motivated, committed to performing the best job the first time, sensitive and responsive to end-user satisfaction

Strong analytical, problem solving, and interpersonal skills and the ability to collaborate and perform in a customer environment

The ability to research issues, utilize new technologies in all areas known and unknown to support 's family of companies' colleague community.

KNOWLEDGE:

Must possess the ability to work independently as well as within a team environment

Must possess excellent communication skills and working knowledge of the following areas: Microsoft Windows Operating Systems (all versions), MS Office applications, workstation hardware (desktop, laptops, servers, etc.), printers, VMware, and peripherals

Excellent working knowledge of desktop operating systems (Windows 10)

Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

Keywords: Nesco Resource, LLC, Southfield , IT Support Technician, Professions , Southfield, Michigan

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