Supervisor, Operations - Remote
Company: XPO Logistics
Location: Southfield
Posted on: May 7, 2022
Job Description:
Solutions driven success. XPO is a top ten global provider of
transportation services, with a highly integrated network of
people, technology and physical assets. At XPO Logistics, we look
for employees who like a challenge and can communicate effectively
in all situations. We want to leverage your skills and years of
experience to drive positive results while ensuring a bright future
for yourself and XPO. If you're looking for a growth opportunity,
join us at XPO. As the Supervisor, Operations, you will be
responsible for overseeing daily operations and supplier
performance. You'll also ensure that all transportation,
communication and customer service issues and requests are resolved
in a manner that meets or exceed the customer's expectations.
Become a part of our growing, dynamic team and we'll help you build
a career you can be proud of. Pay, benefits and more. We are eager
to attract the best, so we offer competitive compensation and a
generous benefits package, including full health insurance
(medical, dental and vision), 401(k), life insurance, disability,
and the opportunity to participate in a company incentive plan.
What you'll do on a typical day:
- Review all available freight for linehauls and routes to ensure
the lowest cost options are maintained within a private fleet
- Handle Load Planners who are responsible for building routes,
updating tracking information, and dispatching fleet drivers, as
well as dockworkers who load/unload and stage freight
- Investigate and resolve internal issues that impact job
performance, employee morale and customer satisfaction, as well as
issues submitted by customers, suppliers, or clients
- Practice continuous improvement by reviewing procedures and
work habits, and implementing steps to lower costs while increasing
performance; introduce Lean concepts into the operation at all
levels
- Schedule daily workload based on input from customer, dispute
requests from suppliers, PRRs and warning letters
- Monitor and prioritize weekly disputes and escalation requests
from customer and supplier; compile supplier dispute data and chart
supplier on-time shipping performance
- Track and document delivery performance; update and maintain
organized files on all shipping documents and analyze root cause
reasons for poor shipping performance
- Maintain a safe work environment that is free from harassment,
drugs and workplace violence; promptly document and report all
issues, concerns and incidents to management What you need to
succeed at XPO: At a minimum, you'll need:
- 2 years of experience in transportation or logisticsIt'd be
great if you also have:
- Bachelor's degree in a related field
- Experience working with a Transportation Management Systems
(TMS), preferably Oracle Transportation Management
- Experience with process improvement initiatives
- Solid leadership and collaboration skills with the ability to
effectively supervise, coach and influence employees
- A willingness to work cross-functionally on multiple
accounts
- Excellent verbal and written communication skills, including
presenting clean, organized and thorough information and data
appropriate for intended audience Be part of something big. We are
proud to be an Equal Opportunity/Affirmative Action employer.
Qualified applicants will receive consideration for employment
without regard to race, sex, disability, veteran or other protected
status. All applicants who receive a conditional offer of
employment may be required to take and pass a pre-employment drug
test.
The above statements are not an exhaustive list of all required
responsibilities, duties and skills for this job
classification.
Review XPO's candidate privacy statement here.
Keywords: XPO Logistics, Southfield , Supervisor, Operations - Remote, Professions , Southfield, Michigan
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