Production Software Coordinator

Company: Clarity Voice
Location: Southfield
Posted on: February 24, 2021

Job Description:

Title: Production Software Coordinator Exempt Status: No Department: Production Reports to: Director of Production Services Company Expectations: In the performance of their respective tasks and duties, all employees must: * conform to the Clarity Code of Values * perform quality work within deadlines and responsibilities to provide excellence in customer service * interact professionally with all employees, customers, and vendors * interact collaboratively as a Clarity team member Purpose: Duties include the day-to-day performance of the production team to insure production and service cancellation tickets are processed and completed within defined standard operating guidelines. Responsibility Tasks: * Process basic production tickets such as: call recording, zware, adding new extensions, adding new & porting numbers, setup basic call routing, swap out replacement phones * Adding of equipment mac addresses to ZTP * Process service cancellation tickets * Testing of Local and Toll-Free numbers to ensure they are hitting Clarity * Adds, modifies and deletes E911 database records * Conduct audits with the Billing department when needed * Assists team with additional tasks & projects when needed * Submit and track customer internet concierge orders to our vendors * Handles order related email requests from Sales * Provides lists of available Local and Toll-Free numbers to the Sales reps when requested * Works directly with customers to obtain documents required for port orders & to resolve rejection issues Qualifications: The position requires: * Bachelor's Degree (B.A.) in Business; 2 years' telecommunications experience; or combination of equivalent education and experience All the benefits you would expect and more. Apply today! MOST RESPECTED, MOST REFERRED CLOUD PHONE COMPANY IN NORTH AMERICA. As a rapidly growing cloud-based VoIP telephone company in an explosive growth industry, Clarity Voice services franchise companies and independent small and medium size businesses. Based in Southfield, Michigan, our national client list includes many of the most admired companies in the world and our passionate team is the recipient of numerous awards and accolades, including being One of the Coolest Company to Work for in the State of Michigan as ranked by Crain's Detroit Magazine, Honored as one of 101 Best and Brightest Companies to Work for in Michigan and Acknowledged as one of Inc. 5000 Fastest Growing Companies

Keywords: Clarity Voice, Southfield , Production Software Coordinator, Professions , Southfield, Michigan