Production Software Coordinator
Company: Clarity Voice
Location: Southfield
Posted on: February 24, 2021
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Job Description:
Title: Production Software Coordinator Exempt Status: No
Department: Production Reports to: Director of Production Services
Company Expectations: In the performance of their respective tasks
and duties, all employees must: * conform to the Clarity Code of
Values * perform quality work within deadlines and responsibilities
to provide excellence in customer service * interact professionally
with all employees, customers, and vendors * interact
collaboratively as a Clarity team member Purpose: Duties include
the day-to-day performance of the production team to insure
production and service cancellation tickets are processed and
completed within defined standard operating guidelines.
Responsibility Tasks: * Process basic production tickets such as:
call recording, zware, adding new extensions, adding new & porting
numbers, setup basic call routing, swap out replacement phones *
Adding of equipment mac addresses to ZTP * Process service
cancellation tickets * Testing of Local and Toll-Free numbers to
ensure they are hitting Clarity * Adds, modifies and deletes E911
database records * Conduct audits with the Billing department when
needed * Assists team with additional tasks & projects when needed
* Submit and track customer internet concierge orders to our
vendors * Handles order related email requests from Sales *
Provides lists of available Local and Toll-Free numbers to the
Sales reps when requested * Works directly with customers to obtain
documents required for port orders & to resolve rejection issues
Qualifications: The position requires: * Bachelor's Degree (B.A.)
in Business; 2 years' telecommunications experience; or combination
of equivalent education and experience All the benefits you would
expect and more. Apply today! MOST RESPECTED, MOST REFERRED CLOUD
PHONE COMPANY IN NORTH AMERICA. As a rapidly growing cloud-based
VoIP telephone company in an explosive growth industry, Clarity
Voice services franchise companies and independent small and medium
size businesses. Based in Southfield, Michigan, our national client
list includes many of the most admired companies in the world and
our passionate team is the recipient of numerous awards and
accolades, including being One of the Coolest Company to Work for
in the State of Michigan as ranked by Crain's Detroit Magazine,
Honored as one of 101 Best and Brightest Companies to Work for in
Michigan and Acknowledged as one of Inc. 5000 Fastest Growing
Companies
Keywords: Clarity Voice, Southfield , Production Software Coordinator, Professions , Southfield, Michigan
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