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Application Support Analyst

Company: Ciber Global LLC
Location: Southfield
Posted on: February 16, 2020

Job Description:

Make a difference Ciber Global wants you. Come build new things with us and advance your career. At Ciber Global you ll collaborate with experts. You ll join successful teams contributing to our clients success. You ll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. Work Summary:Manages and troubleshoot advanced software issues.Providing technical support for team member s and system issues and escalating when appropriate.Manages multiple IT projects concurrently.Monitors Application Development project metrics for significant deviations in quality, defects, and support.Provides a fast response and maintain a high level of professionalism at all times.Provide 7x24 support working with IT Operations team and external vendors.Build and maintain knowledge base and document procedures.Provides feedback on all projects and/or support issues to Technology Delivery Manager. Responsibilities:Act as a trusted technology and business advisor in partnership with functional business stakeholders to synchronize business and technology activities, identifying service components to deliver business outcomes and capabilities.Must be willing and able to work closely and effectively with other teams, peers, etc. and escalate issues if necessary.Establish and maintain relationships with service consumers (stakeholders, users, decision makers, etc.) by demonstrating reliability, cooperativeness, honesty, and an unbiased approach to analysis work.Assist with evaluation of proposed new solutions and preparation of analyses to determine how closely solutions meet stakeholder and solution requirements.Assist with recurring meetings with team members and all departments to review service performance and expectations.Must be able to effectively communicate at all levels in both written and verbal forms.Must have excellent attention to detail, and all work must be at a high level of professionalism.Do what it takes to successfully accomplish goals.Understand key customer business processes, applications and integrations in order to develop system expertise for customer support, troubleshooting issues, and performing system testing.Beginner to Intermediate level reporting experience working with SQL and databases for extracting reports.Ability to work with multiple systems and tasks at once.Understanding of Agile/Lean environmentResponsible for day-to-day customer support of designated systems and processes, including coordination with stakeholders to train, answer questions and troubleshoot issues.Ability to work with external vendors, business users, and/or development teams to resolve issues in a quick and efficient manner.Liaison amongst business departments, technology team and third party vendors to successfully coordinate activity across matrix functions and maintain a good customer experience.Assist with training and quality improvements to core applications being supported.Assist with solution documentation and training materials as required.Report to Delivery Manager about current trends and repetitively reported issues to identify defects if applicable.Contribute and collaborate directly as a hands-on support team member to model, mentor, and reinforce the values, principles, and practices of client' and the Technology Services organization.Believes in the power and synergistic value of teams; equates personal success with team success; focuses on team accomplishment and recognition rather than personal recognition. Remains optimistic and enthusiastic toward work and others, despite obstacles and setbacks.Become/is an advocate of client, supporting all facets of it, including complete fulfillment of Our Promise, 5 STARS Service, SOLVE IT and our ISMs. Fosters a positive demeanor and image through professional representation in all contacts with both, team members and members. Consistently reflects and displays each of our ISMs in daily job performance, as well as in all business interactions while executing on our goals and initiatives. Learns and utilizes EMEC (Every Member s Experience Counts) in day-to-day responsibilities when communicating with members only. Knowledge, Skills & Abilities:Must be able to build effective working relationships and garner the trust and respect of the software development team and the greater organization as a highly capable team member and servant leader.Must possess and retain a high degree of situational effectiveness and provide a calming and constructive presence across the full spectrum of operating conditions and circumstances from ordinary to extreme.Must be a proactive systems thinker who can identify opportunities for improvements that will prevent problems from becoming issues.Must possess demonstrable hands-on proficiency with respect to Corelation Keystone.Must have excellent communication skills (oral and written) and interpersonal skills.Must have the ability to work in a fast paced environment.Must be capable of working in a member-centric environment, with a practical approach and strong problem solving skills.Basic understanding of XML.Intermediate level reporting skills using SQL databases.Must have experience working with Microsoft SharePoint.Must have working knowledge of Microsoft Office products.Prior system support experience in a multi-functional environment.Prior banking, experience is a plus. Qualifications/Requirements: Must have a Bachelor s Degree or related degree or equivalent combination of education and/or work experience. At Ciber Global our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks. Ciber Global is an Equal Opportunity Employer Minorities/Females/Gender Identity/Sexual Orientation/Protected Veterans/Individuals with Disabilities. Find a purpose Embrace emerging technologies, create inventive solutions and meet intriguing client challenges. Be a part of something bigger working on teams that make a difference and transform business. Move ahead No matter where you are in your career, you can work to move to the next level. You ll work hand in hand with top-tier talent and be part of a team focused on the technologies that lead the way to exciting technological changes. - provided by Dice

Keywords: Ciber Global LLC, Southfield , Application Support Analyst, Professions , Southfield, Michigan

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