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Support Technician

Company: Great Expressions Dental Centers
Location: Southfield
Posted on: January 16, 2020

Job Description:

Overview The Support Technician position is responsible for support of all incoming requests to the service desk via phone, email, and walk up. Addresses all incidents, according to service level agreements, through the service desk system. When you join our team, you benefit in many ways: Exciting Team Environment Competitive Pay and Bonus Potential Medical,Vision and Dental coverage offered Accident Coverage Hospital Indemnity Coverage Paid Holidays and Vacation Time 8 paid holidays 1-2 week(s) vacation time Company Paid Uniforms 401k, Life Insurance, Short and Long Term Disability plans ID theft protection Opportunity for Career Advancement/Recognition and Growth with a Rapidly Growing Company Tuition Reimbursement Power of One Rewards Convenient New Hire Orientation for all team members Pet Insurance For more information, please contact [Click Here to Email Your Resum--] Responsibilities Essential Duties and Responsibilities : Provides support to all incoming requests to the service desk Consistent follow up with customers and management Adhere to all Company and Service Desk policies, standards, and procedures Document and/or improve procedures relating to standards and policies Special projects as assigned Some travel may be required Customer service delivery to end user Excellent written and verbal communication skills Work in a collaborative team-oriented environment Analytics, problem solving, and troubleshooting skills Other IT related duties as assigned Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed within are representative of the knowledge, skill, and/or ability required. Education and/or Experience: Associates degree in Computer Science or related computer discipline, or equivalent Minimum 1 year Service Desk support or related relevant experience Will accept any suitable combination of education, training, or experience Computer/Equipment Skills: Experience in Microsoft enterprise environments Experience in Call Center and Level 1 Tech support Proficient with Microsoft Office suite (Word, Excel, PowerPoint, Outlook)

Keywords: Great Expressions Dental Centers, Southfield , Support Technician, Professions , Southfield, Michigan

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