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Credit Analyst - Start Date 1/6

Company: Credit Acceptance
Location: Southfield
Posted on: December 3, 2019

Job Description:

The growth of Credit Acceptance continues to create opportunities within our Dealer Service Center. Our program empowers car dealers nationally to help consumers purchase a vehicle. Team members in the Dealer Service Center enroll dealers quickly and assist them to grow their business while delivering superior customer service. The team is key in driving our contract volume and promotes a culture that has landed us on the Great Place to Work list for Best Workplaces for Millennials.

About this Position:

  • The role of a Credit Analyst in the Dealer Service Center (DSC) is to help our dealers develop and grow their businesses in a manner that is compliant and efficient while delivering superior customer service.
  • We accept assignment of contracts from car dealers.
  • The contracts are sent to our Dealer Service Center (DSC) by auto dealers.

    Outcomes & Activities:

    • Quantity -- Contracts Funded per Hour
    • Quality -- Contract Review Error Rate
    • Quality -- Dealer Phone Call Quality
    • Quality -- Verification Phone Call Quality
    • Review, validate and verify information through document review, internet searches and phone calls
    • Resolve and document dealer inquiries not related to the funding process
    • Keep the dealer's pipeline open by managing any license, title, audit and inventory issues
    • Welcome and onboard new dealers by offering initial funding assistance
    • All other duties as assigned
    • Attendance as required by department


      • Bachelor's degree or equivalent Credit Acceptance work experience
      • Experience using Excel and Word
      • Speak clearly, professionally and articulately on the telephone
      • Document records clearly and efficiently
      • Ability to learn quickly and apply knowledge learned
      • Be proficient in Microsoft Word, Excel and Outlook
      • Handle difficult conversations professionally
      • Be self-motivated and demonstrate urgency and initiative
      • Effectively work independently in a fast-paced environment
      • Work Saturday shifts with an offsetting flex day during regular workweek (non-peak season) as well as mandatory overtime during peak season (January thru April) and during month Be able to remain compliant with our policies, processes and legal guidelines
      • Remain complaint with our policies, process and legal guidelines
      • You need to work onsite at the required Credit Acceptance work location


        • Customer Service experience in a call center environment
        • Ability to type at least 35 WPM
        • Interaction with auto dealers in current or past role
        • Experience reviewing contracts/legal documents with a strong attention to detail
        • Experience having to interpret existing rules/guidelines and apply them appropriately to make decisions

          Knowledge and Skills:

          • Core Product (CA Program)
          • Secondary Products (Ancillary, Inventory, Bureaus)
          • Enrollment Process
          • CAPS Expert (Dealer Profile & Steps 1-6)
          • Key Operating Systems
          • Know Dealers (People, Process, Inventory and Groups and Affiliations)
          • Dealer Reporting
          • Dealer Ratings
          • Funding Process
          • Funding & Legal Policies
          • Servicing Policies and Process
          • Dealer Compliance Audit Process
          • Call Model Requirements
          • Diligent: Hard working, Conscientious, Sense of Urgency
          • Effective: Clear Communicator, Autonomous, Organized, Productive
          • Validate information clearly and intuitively, protects all stakeholders
          • Educate: Identify and close knowledge gaps with all stakeholders
          • Listen actively, understand DP's situation
          • Own performance outcomes, improvement actions, attitude
          • Promotes delivers superior Customer Service

            Company Values:

            To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE in their work:

            • Positive: Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.
            • Respectful: Value teamwork, share successes, appreciates others and communicates in a way that promotes trust.
            • Insightful: Make timely well considered decisions, create innovative solutions and continuously learn.
            • Direct: Communicate clearly and objectively; don't be afraid of difficult conversations. Raise concerns through the proper channels.
            • Earnest: Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly.

              Targeted Compensation: $20.00 plus uncapped monthly bonus



              Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

              Credit Acceptance is an equal opportunity employer.

Keywords: Credit Acceptance, Southfield , Credit Analyst - Start Date 1/6, Professions , Southfield, Michigan

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