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Service Scheduler

Company: Global Channel Management, Inc.
Location: Southfield
Posted on: November 11, 2019

Job Description:

Service Scheduler needs 5 years of service industry experience managing service operations and / or service scheduling Service Scheduler requires: scheduling customer service basic accounting service industry service requests Service Scheduler duties: Receives customer requests for unscheduled or scheduled service. Determines customer needs and matches appropriate Technician or Team Lead to the need. Communicates the action plan and services to be provided directly to the customer. Ensures work has been performed to the customers expectations and performs follow-up with the customer, as needed. Answers any customer inquiries and resolves or escalates customer issues, as appropriate. reconciles all service requests daily.

Keywords: Global Channel Management, Inc., Southfield , Service Scheduler, Other , Southfield, Michigan

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