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Call Center Representative

Company: Ascension
Location: Southfield
Posted on: November 10, 2019

Job Description:

We Are Hiring

Call Center Representative - Ascension Connect Pt Access Contact Ctr MI - Full-Time, Days - SJPHS Corporate Real Estate - Southfield, MI

Why Join Ascension?

Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all, especially to those most in need. In FY2018, Ascension provided nearly $2 billion in care of persons living in poverty and other community benefit programs.

Ascension includes approximately 156,000 associates and 34,000 aligned providers. The national health system operates more than 2,600 sites of care - including 151 hospitals and more than 50 senior living facilities - in 21 states and the District of Columbia, while providing a variety of services including physician practice management, venture capital investing, investment management, biomedical engineering, facilities management, clinical care management, information services, risk management, and contracting through Ascension's own group purchasing organization.

What You Will Do

As an Associate with Ascension, you will have the opportunity to answer incoming calls and performs triage of inquiries.

Responsibilities:

--- Responds to telephone and/or Internet inquiries from customers seeking information and/or resources., following a set standard.
--- Collects relevant caller data to assist with measurement, tracking and reporting activities.
--- Track inquires, questions and answers and provide resolution.
--- Performs additional clerical duties as assigned.

What You Will Need

Education:

--- High school diploma or GED required

Equal Employment Opportunity

Ascension is an EEO/AA employer: M/F/Disabled/Vet. For further information regarding your EEO rights, click on the following link to the "EEO is the Law" poster:http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf" Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
E-Verify Statement

Ascension participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

E-Verify (link to E-verify site)

Keywords: Ascension, Southfield , Call Center Representative, Other , Southfield, Michigan

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