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Customer Liaison- OptimEyes Southfield- Full Time

Company: Henry Ford Health System
Location: Southfield
Posted on: July 15, 2019

Job Description:

GENERAL SUMMARY: Assists customers with questions or concerns that relate to their overall satisfaction through their experience and service within Optimeyes while providing support to the management team with day-to-day operations. The Customer Liaison is cross-trained in all areas of Optimeyes, including Customer Service Representative, Eyewear Consultant, Optometric Assistant, and Dispenser in order to assist customers in any facet of the business by being an advocate for the patient. PRINCIPAL DUTIES AND RESPONSIBILITIES: - Direct and advise customers in a friendly and efficient manner, and investigate and resolve customer inquiries concerning merchandise, service or billing. - Accurately and legibly record patient information and appointments for eye examinations and eye care orders. - Accurately design, measure, fit, and adapt lenses and frames for patients according to written optical prescription. - Adjust frame and lens position to fit patient. May shape or reshape eyewear. - Problem solve patient and employee issues when they arise. - Support management with general office operations when necessary. Supports the sales team - Independently open and close the office - Act as an ambassador between OptimEyes and the customer to meet customer needs. - Monitor and resolve any customer issues and survey issues - Outreach to local businesses and HFHS Medical Centers to promote OptimEyes. - Prepare daily communication or Huddle to staff. EDUCATION/EXPERIENCE: - High School Diploma or G.E.D. required - Previous optical experience and knowledge required - Previous retail or hospitality experience required - Requires computer knowledge - Must have advanced knowledge of all operational supporting systems used within OptimEyes including Acuity Logic, eEHR, and insurances. - Requires successful completion of required Henry Ford Optimeyes training courses Overview Henry Ford Health System, one of the largest and most comprehensive integrated U.S. health care systems, is a national leader in clinical care, research and education. The system includes the 1,200-member Henry Ford Medical Group, five hospitals, Health Alliance Plan (a health insurance and wellness company), Henry Ford Physician Network, a 150-site ambulatory network and many other health-related entities throughout southeast Michigan, providing a full continuum of care. In 2015, Henry Ford provided $299 million in uncompensated care. The health system also is a major economic driver in Michigan and employs more than 24,600 employees. Henry Ford is a 2011Malcolm Baldrige National Quality Award recipient. The health system is led by President and CEO Wright Lassiter III. To learn more, ******************. Benefits Whether it's offering a new medical option, helping you make healthier lifestyle choices or making the employee enrollment selection experience easier, it's all about choice. Henry Ford Health System has a new approach for its employee benefits program - My Choice Rewards. My Choice Rewards is a program as diverse as the people it serves. There are dozens of options for all of our employees including compensation, benefits, work/life balance and learning - options that enhance your career and add value to your personal life. As an employee you are provided access to Retirement Programs, an Employee Assistance Program (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness and access to day care services at Bright Horizons Midtown Detroit, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits. Equal Employment Opportunity/Affirmative Action Employer Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.

Keywords: Henry Ford Health System, Southfield , Customer Liaison- OptimEyes Southfield- Full Time, Other , Southfield, Michigan

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