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Member Solutions Counselor

Company: Mortgage Center
Location: Southfield
Posted on: June 14, 2019

Job Description:

Who You Are As a Member Solutions Counselor, you are part of the loan administration team, and your passion for providing great service contributes to our exceptionally high member service satisfaction. You will interact with our members who have fallen behind on their mortgage payments and help them to find ways to get caught up, and stay caught up. You will spend a lot of time connecting with our members. Conversations will be direct and honest, but also sympathetic and understanding. There will be some difficult conversations to be sure, but if you are an outgoing, confident person will you excel. Needless to say, you need to have fantastic phone skills and etiquette. Additionally, you will work with various other teams to craft solutions, escalate issues and serve as an ambassador to our company and the CUSO industry. Desired Skills and Qualifications

  • An outgoing, confident personality. Someone who is able to put people at ease is critical for this role.
  • Outstanding communication skills. This role requires the ability to convey difficult information in a clear and calm manner.
  • Excellent critical thinking, analytical, and time management skills.
  • Solid computer skills, particularly in Microsoft Outlook, Word, and Excel.

Keywords: Mortgage Center, Southfield , Member Solutions Counselor, Other , Southfield, Michigan

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