SouthfieldRecruiter
the smart solution for Southfield jobs

Call Center Representative

Company: LogistiCare
Location: Southfield
Posted on: May 16, 2019

Job Description:

The Customer Service Representative (CSR) interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. He/She also ensures the efficient and accurate entering of all requests into LogistiCare's system as well as documenting complaints and issues while providing superior customer service to members. ESSENTIAL JOB FUNCTIONS Assist customers with transportation questions and concerns -Schedule, modify and cancel reservations as requested -Obtain and document details of any complaints being filed -Receive and document customer concerns -Ensure that all relevant customer information is documented Policy Adherence -Attend all required meetings -Adhere to and ensures all company policies and procedures are maintained -Maintain an acceptable attendance and tardiness record Customer Service -Ensure accurate trip data input -Maintain a polite and courteous manner at all times -Demonstrate sincere personal commitment to producing high quality work -Refer unresolved customer grievances to designated department for further investigation and resolution -Promote a positive working environment POSITION QUALIFICATIONS Competency Statement(s) Accurate - Ability to perform work accurately and thoroughly Communication, Oral - Ability to communicate effectively with others using the spoken word Communication, Written - Ability to communicate in writing clearly and concisely Customer Oriented - Ability to take care of the customers' needs while following company procedures Interpersonal - Ability to get along well with a variety of personalities and individuals Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous Reliability - The trait of being dependable and trustworthy REQUIREMENTS Education High School Graduate or General Education Degree (GED) Experience Six months to one year prior contact center experience and/or prior customer service experience with heavy phone volume and data entry strongly preferred Skills Excellent customer service and people skills and must be able to work independently or with a team Ability to quickly learn new technology and processes Must be able to understand and follow complex instructions Read, write and understand English fluently Ability to accurately type 35wpm WORKING CONDITIONS Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements -Able to sit at and work on a computer with headset for periods of time -Able to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelves -Required to be at the work location to perform job functions -Ability to speak, hear and see for the assigned work day -Repetitive key stroke/data entry for the assigned work day -Minimal ambulating -Ability to answer a high volume of calls up to 100+ calls per day WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Entire work time is conducted in an office environment in a controlled atmosphere building. The noise level in the work environment is usually moderate. LogistiCare is an Equal Opportunity Employer. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: LogistiCare, Southfield , Call Center Representative, Other , Southfield, Michigan

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Michigan State University Family Practice Residency Faculty position.
Description: Join the medical education department of this mid-Michigan medical center, working with a core faculty of nine physicians
Company: The Curare Group, Inc
Location: Midland
Posted on: 05/22/2019

Automotive Service Advisor
Description: Automotive Service Advisor Service Advisor responsibilities Greeting customers promptly Obtaining customer and vehicle information
Company: Serra Saginaw
Location: Saginaw
Posted on: 05/22/2019

Automotive Service Advisor
Description: Service Advisor responsibilities br br Greeting customers promptly Obtaining customer and vehicle information Clearly reporting
Company: Serra Saginaw
Location: Saginaw
Posted on: 05/22/2019


Family Intervention Specialist
Description: Position Summary: Under general supervision of a the Mental Health Supervisor Children Services , provides psychotherapy and case management services to consumers and the families for Saginaw County (more...)
Company: Saginaw County Community Mental Health Authority
Location: Saginaw
Posted on: 05/22/2019

SCRIBE ORTHO
Description: Description br br br br COVENANT HEALTHCARE br br US:MI:SAGINAW br br DAY SHIFT br br OCCASION br br br br Summary: br The role of the Scribe/Physician Facilitator includes (more...)
Company: Covenant HealthCare
Location: Saginaw
Posted on: 05/22/2019

EMAIL MARKETING SPECIALIST
Description: Mommy Jobs Online is now recruiting remote contractors to become an agent. Job Details: You will post our job ads, send email correspondences
Company: Mommy Jobs Online
Location: East Lansing
Posted on: 05/22/2019

Automotive Detailer
Description: Automotive Detailer Job Duties: Wash the exterior and interior of a vehicle according to the customer's wishes. Shampoo
Company: Serra Saginaw
Location: Saginaw
Posted on: 05/22/2019

PT - SNF - Saginaw, MI
Description: We need a PT traveler for a skilled nursing facility, must have1 year of SNF, andgeriatric experience. Hours are M-F with a guarantee of 40 hours.This position will start mid May for 13 weeks, 8 hours (more...)
Company: Prime HealthCare Staffing
Location: Saginaw
Posted on: 05/22/2019

Truck Driver - Avg $1,300/week - $8,500 in Bonuses - Great Benefits - Saginaw
Description: Celadon is Hiring CDL-A Company Drivers-- 8,000 Bonus 4 Weeks Paid Vacation Each YearWe will meet or beat your CPM. PLUS, Guaranteed Miles: 2400/week in first 90 days We want your experience and we (more...)
Company: Celadon - Company Drivers
Location: Saginaw
Posted on: 05/22/2019

Acute Care - Medical Transcriptionist
Description: Acute-Care - Medical Transcriptionist Part-time Acute Care Tier 2 or Tier 3 Medical Transcriptionist working between 12 p.m. and 3 a.m. in your respective time zone Mommy Jobs Online is currently seeking (more...)
Company: Mommy Jobs Online
Location: Saginaw
Posted on: 05/22/2019

Log In or Create An Account

Get the latest Michigan jobs by following @recnetMI on Twitter!

Southfield RSS job feeds