the smart solution for Southfield jobs

Bilingual Insurance Specialist

Company: Credit Acceptance Corporation
Location: Southfield
Posted on: March 17, 2019

Job Description:

Credit Acceptance is quickly growing and we have a variety of opportunities. Working directly with consumers and contractors, our team members specialize in various segments of the contract life cycle to achieve the highest levels of performance. Leadership is committed to providing career growth opportunities to our team members and we are proud of our record of promoting from within. Our flexible schedule, relaxed work environment and culture of having fun make this a Great Place to Work. The purpose of the "Insurance Specialist, Bilingual" position is to* Oversee a specialized group of accounts within the Insurance Department and handle all accounts that have a property damage claim against the vehicle.* Protect Credit Acceptance's interest in the account by ensuring our name is listed on any Insurance settlement check that may be issued for repairs to a vehicle or for a total loss of the vehicle.* Handle a specialized group of accounts within the Insurance Department to process all paperwork necessary to complete GAP claims for consumers that have purchased supplemental GAP Insurance with their vehicles.* Protect Credit Acceptance's interest and ensure Credit Acceptance receives any proceeds issued by the Insurance Companies. Outcomes & Activities:* Work a route of accounts to settle insurance claims.* Take inbound and make outbound calls using the Artiva Call flow.* Recommend vehicles for repossession when necessary.* Fill out necessary paperwork pertaining to insurance claims.* Assist in gathering documents for GAP Claims.* Communicate with cross functional departments in settling claims.* Collect on past due balances while insurance claims are pending.* Process necessary paperwork pertaining to GAP Claims.* Calculate NY GAP adjustments.* Insurance claims need to be settled as quickly as possible. We measure your effectiveness based on total number of claims settled and your cycle time.* You are responsible for settling claims compliantly. Claim Audits will be conducted throughout the month by your leader.* You are responsible for handing calls according to the LEAP policy. Call Evaluations will be conducted throughout the month and measured via NPS Score.* You will need to remain compliant with our policies, processes and legal guidelines.* You will need to be open to ongoing feedback aimed at improving performance.* All other duties as assigned.* Attendance as outlined in the department attendance policy. Requirements:* You need to be able to speak clearly, professionally and articulately on the telephone.* You need to be able to talk and type at the same time (talking with consumers and insurance companies while documenting relevant notes).* You need to be comfortable with repetitive tasks, sit and talk on the phone with a headset for up to 90% of the day.* You need to be able to operate office equipment (copy machines, fax, telephone, and keyboard).* You need to be able to document account notes clearly and efficiently.* You need to be able to work independently and in a team environment.* Remain compliant with our policies, processes and legal guidelines.* 1 year minimum experience in customer service and/or collections in a call center environment.* High school diploma or GED.* Proficiency in spoken and written Spanish.* Work onsite at the Credit Acceptance work location. Additional Requirements:* Experience in the finance or automotive industry.* Experience in Insurance/Claims processing.* Experience working with collection systems.* Experience working in a fast pace environment. Knowledge and Skills:* You need to be assertive, PERSUASIVE and personable with our consumers.* You need to be comfortable negotiating with customers and insurance companies to get claims settled quickly and compliantly.* You need to remain positive, professional, determined, calm and focused when faced with challenging situations.* You need to be a quick thinker, with an ability to understand and interpret information promptly and effectively.* You need to be self-driven, motivated to help, and able to perform with minimal supervision in a team environment.* You need to be receptive to ongoing feedback aimed at improving the performance of you and your team. Company Values: To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE in their work:* Positive: Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.* Respectful: Value teamwork, share successes, appreciates others and communicates in a way that promotes trust.* Insightful: Make timely well considered decisions, create innovative solutions and continuously learn.* Direct: Communicate clearly and objectively; don't be afraid of difficult conversations. Raise concerns through the proper channels.* Earnest: Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly. Targeted Compensation: $18.50/hour Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent. Credit Acceptance is an equal opportunity employer.

Keywords: Credit Acceptance Corporation, Southfield , Bilingual Insurance Specialist, Other , Southfield, Michigan

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Other Jobs

Get New Remodeling Work Today - Preview Leads In Your Area (
Description: Over 25 million homeowners have trusted Employer to help them find quality
Company: HomeAdvisor
Location: Oak Park
Posted on: 03/20/2019

CDL-A Regional Company Drivers - Weekly Home Time!
Description: Kreilkamp is hiring regional company drivers with weekly home time This position comes with great benefits and the loads are 95 no-touch. Find out why people love driving for Kreilkamp Benefits: Average (more...)
Company: Kreilkamp Trucking
Location: Erie
Posted on: 03/20/2019

Are You Looking For Something More?...
Description: Currently interviewing professional individuals to join our award winning team. This is a solid company
Company: Career At Home
Location: Brighton
Posted on: 03/20/2019

Regional Truck Drivers
Description: 888 707-7969 x117 Dozcon Staffing Overview: We are an employment agency that helps individuals find the right jobs to better their
Company: Dozcon Staffing
Location: Oregon
Posted on: 03/20/2019

Scheduling Interviews this Week: Work at Home, Benefit Specialist
Description: Who wants to make a life changing career move. It will take hard work, dedication, serious...I mean serious commitment on You, to do amazing things for yourself. You will have complete support Your not (more...)
Company: Ameriplan
Location: Detroit
Posted on: 03/20/2019

Work From Home-Create A Balance Today!
Description: Leading National Benefits Company. We are actively seeking ambitious individuals to work from home as Benefits Consultant. No experience is required. No traveling is involved. Full online training is (more...)
Company: AmeriPlan
Location: Belleville
Posted on: 03/20/2019

Bilingual Spanish Tax Expert - CPA - Seasonal Remote
Description: OverviewJoin Our Virtual Tax Network At Employer, our mission is to power prosperity around the world. Tax experts support that mission to our TurboTax customers by: providing valuable guidance, instilling (more...)
Company: Intuit
Location: Lansing
Posted on: 03/20/2019

URGENT: House Sitting Wanted - Northville House Sitter Opportunity, Seeking House Sitter
Description: Description: br Nice to meet you My name is Dave. I am hiring a house and plant sitter available in Northville,
Company: HouseSitter
Location: Northville
Posted on: 03/20/2019

Email Marketing Processor - (Flexible Schedule) - Work From Home
Description: Mommy Jobs Online is now recruiting Email Marketing Processors to work remotely. Great opportunity for the perfect person that has a home office setup to work remotely. At Mommy Jobs Online our qualified (more...)
Company: Mommy Jobs Online
Location: West Bloomfield
Posted on: 03/20/2019

Senior Mortgage Closer
Description: To sum it up... The Senior Mortgage Closer is a seasoned mortgage professional who assists our members with the final stage of their mortgage acquisition. This
Company: Mortgage Center
Location: Southfield
Posted on: 03/20/2019

Log In or Create An Account

Get the latest Michigan jobs by following @recnetMI on Twitter!

Southfield RSS job feeds