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Bilingual Insurance Specialist

Company: Credit Acceptance Corporation
Location: Southfield
Posted on: January 14, 2019

Job Description:

The purpose of the "Insurance Specialist, Bilingual" position is to* Oversee a specialized group of accounts within the Insurance Department and handle all accounts that have a property damage claim against the vehicle.* Protect Credit Acceptance's interest in the account by ensuring our name is listed on any Insurance settlement check that may be issued for repairs to a vehicle or for a total loss of the vehicle.* Handle a specialized group of accounts within the Insurance Department to process all paperwork necessary to complete GAP claims for consumers that have purchased supplemental GAP Insurance with their vehicles.* Protect Credit Acceptance's interest and ensure Credit Acceptance receives any proceeds issued by the Insurance Companies. Outcomes & Activities:* Work a route of accounts to settle insurance claims.* Take inbound and make outbound calls using the Artiva Call flow.* Recommend vehicles for repossession when necessary.* Fill out necessary paperwork pertaining to insurance claims.* Assist in gathering documents for GAP Claims.* Communicate with cross functional departments in settling claims.* Collect on past due balances while insurance claims are pending.* Process necessary paperwork pertaining to GAP Claims.* Calculate NY GAP adjustments.* Insurance claims need to be settled as quickly as possible. We measure your effectiveness based on total number of claims settled and your cycle time.* You are responsible for settling claims compliantly. Claim Audits will be conducted throughout the month by your leader.* You are responsible for handing calls according to the LEAP policy. Call Evaluations will be conducted throughout the month and measured via NPS Score.* You will need to remain compliant with our policies, processes and legal guidelines.* You will need to be open to ongoing feedback aimed at improving performance.* All other duties as assigned.* Attendance as outlined in the department attendance policy. Requirements:* You need to be able to speak clearly, professionally and articulately on the telephone.* You need to be able to talk and type at the same time (talking with consumers and insurance companies while documenting relevant notes).* You need to be comfortable with repetitive tasks, sit and talk on the phone with a headset for up to 90% of the day.* You need to be able to operate office equipment (copy machines, fax, telephone, and keyboard).* You need to be able to document account notes clearly and efficiently.* You need to be able to work independently and in a team environment.* Remain compliant with our policies, processes and legal guidelines.* 1 year minimum experience in customer service and/or collections in a call center environment.* High school diploma or GED.* Proficiency in spoken and written Spanish.* Work onsite at the Credit Acceptance work location. Additional Requirements:* Experience in the finance or automotive industry.* Experience in Insurance/Claims processing.* Experience working with collection systems.* Experience working in a fast pace environment. Knowledge and Skills:* You need to be assertive, PERSUASIVE and personable with our consumers.* You need to be comfortable negotiating with customers and insurance companies to get claims settled quickly and compliantly.* You need to remain positive, professional, determined, calm and focused when faced with challenging situations.* You need to be a quick thinker, with an ability to understand and interpret information promptly and effectively.* You need to be self-driven, motivated to help, and able to perform with minimal supervision in a team environment.* You need to be receptive to ongoing feedback aimed at improving the performance of you and your team. Company Values: To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE in their work:* Positive: Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.* Respectful: Value teamwork, share successes, appreciates others and communicates in a way that promotes trust.* Insightful: Make timely well considered decisions, create innovative solutions and continuously learn.* Direct: Communicate clearly and objectively; don't be afraid of difficult conversations. Raise concerns through the proper channels.* Earnest: Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly. Targeted Compensation: $18.00/hour FLSA Classification Status: Non Exempt Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent. Credit Acceptance is an equal opportunity employer.

Keywords: Credit Acceptance Corporation, Southfield , Bilingual Insurance Specialist, Other , Southfield, Michigan

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