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Bilingual Insurance Specialist

Company: Credit Acceptance Corporation
Location: Southfield
Posted on: January 14, 2019

Job Description:

The purpose of the "Insurance Specialist, Bilingual" position is to

  • Oversee a specialized group of accounts within the Insurance Department and handle all accounts that have a property damage claim against the vehicle.
  • Protect Credit Acceptance's interest in the account by ensuring our name is listed on any Insurance settlement check that may be issued for repairs to a vehicle or for a total loss of the vehicle.
  • Handle a specialized group of accounts within the Insurance Department to process all paperwork necessary to complete GAP claims for consumers that have purchased supplemental GAP Insurance with their vehicles.
  • Protect Credit Acceptance's interest and ensure Credit Acceptance receives any proceeds issued by the Insurance Companies.

    Outcomes & Activities:

    • Work a route of accounts to settle insurance claims.
    • Take inbound and make outbound calls using the Artiva Call flow.
    • Recommend vehicles for repossession when necessary.
    • Fill out necessary paperwork pertaining to insurance claims.
    • Assist in gathering documents for GAP Claims.
    • Communicate with cross functional departments in settling claims.
    • Collect on past due balances while insurance claims are pending.
    • Process necessary paperwork pertaining to GAP Claims.
    • Calculate NY GAP adjustments.
    • Insurance claims need to be settled as quickly as possible. We measure your effectiveness based on total number of claims settled and your cycle time.
    • You are responsible for settling claims compliantly. Claim Audits will be conducted throughout the month by your leader.
    • You are responsible for handing calls according to the LEAP policy. Call Evaluations will be conducted throughout the month and measured via NPS Score.
    • You will need to remain compliant with our policies, processes and legal guidelines.
    • You will need to be open to ongoing feedback aimed at improving performance.
    • All other duties as assigned.
    • Attendance as outlined in the department attendance policy.


      • You need to be able to speak clearly, professionally and articulately on the telephone.
      • You need to be able to talk and type at the same time (talking with consumers and insurance companies while documenting relevant notes).
      • You need to be comfortable with repetitive tasks, sit and talk on the phone with a headset for up to 90% of the day.
      • You need to be able to operate office equipment (copy machines, fax, telephone, and keyboard).
      • You need to be able to document account notes clearly and efficiently.
      • You need to be able to work independently and in a team environment.
      • Remain compliant with our policies, processes and legal guidelines.
      • 1 year minimum experience in customer service and/or collections in a call center environment.
      • High school diploma or GED.
      • Proficiency in spoken and written Spanish.
      • Work onsite at the Credit Acceptance work location.

        Additional Requirements:

        • Experience in the finance or automotive industry.
        • Experience in Insurance/Claims processing.
        • Experience working with collection systems.
        • Experience working in a fast pace environment.

          Knowledge and Skills:

          • You need to be assertive, PERSUASIVE and personable with our consumers.
          • You need to be comfortable negotiating with customers and insurance companies to get claims settled quickly and compliantly.
          • You need to remain positive, professional, determined, calm and focused when faced with challenging situations.
          • You need to be a quick thinker, with an ability to understand and interpret information promptly and effectively.
          • You need to be self-driven, motivated to help, and able to perform with minimal supervision in a team environment.
          • You need to be receptive to ongoing feedback aimed at improving the performance of you and your team.

            Company Values: To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE in their work:

            • Positive: Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.
            • Respectful: Value teamwork, share successes, appreciates others and communicates in a way that promotes trust.
            • Insightful: Make timely well considered decisions, create innovative solutions and continuously learn.
            • Direct: Communicate clearly and objectively; don't be afraid of difficult conversations. Raise concerns through the proper channels.
            • Earnest: Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly.

              Targeted Compensation: $18.00/hour

              FLSA Classification Status:

              Non Exempt

              Keywords: Credit Acceptance Corporation, Southfield , Bilingual Insurance Specialist, Other , Southfield, Michigan

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