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Bilingual Redemption Specialist

Company: Credit Acceptance Corporation
Location: Southfield
Posted on: January 14, 2019

Job Description:

Credit Acceptance is quickly growing and we have a variety of opportunities. Working directly with consumers and contractors, our team members specialize in various segments of the contract life cycle to achieve the highest levels of performance. Leadership is committed to providing career growth opportunities to our team members and we are proud of our record of promoting from within. Our flexible schedule, relaxed work environment and culture of having fun make this a Great Place to Work.

About this Position:


  • Professionally and respectfully persuade customers to pay in an effort to redeem the repossessed vehicle or reinstate the contract
  • Analyze the customer's payment history and the circumstances of the repossession, and then make redemption payment arrangements within the guidelines of the department policy
  • Gather documents necessary for a successful redemption
  • Have phone and written contact with customers, repossession agents and auction vendors
  • Support additional customer service requests

    Outcomes & Activites:

    • Use our call model to handle each call in a manner that persuades customers to pay
    • Persuade customers to pay and redeem the repossessed vehicles. We will measure you on the number of accounts redeemed from the target redemptions per month
    • Spend up to 85% of your time handling customer phone calls using an automatic dialer
    • Support customer requests, including processing one-time payment request over the phone
    • Remain compliant with our policies, processes and legal guidelines
    • Be open to ongoing coaching and feedback aimed at improving performance

      Requirements:

      Required:

      • High school diploma or GED
      • Previous customer service, sales and/or collection experience
      • Speak, read and write Spanish

        Preferred:

        • Previous experience working in a call center environment.
        • Previous leadership experience.
        • Experience in any position where you had to demonstrate persuasive skills and negotiation skills.
        • Experience in the finance or automotive industry.
        • Previous experience working on a dialer.

          Training and Work Schedule Requirements:

          Training:

          • Two weeks of mandatory in classroom training Monday - Friday 8am-5pm

            Work Schedule:

            • Monday - Friday: 12pm-9pm
            • Once a month on a Saturday 8am-12pm

              Company Values:

              To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE in their work:

              • Positive: Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.
              • Respectful: Value teamwork, share successes, appreciates others and communicates in a way that promotes trust.
              • Insightful: Make timely well-considered decisions, create innovative solutions and continuously learn.
              • Direct: Communicate clearly and objectively; don't be afraid of difficult conversations. Raise concerns through the proper channels.
              • Earnest: Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly.

                Targeted Compensation: $17.50/hour

                Keywords: Credit Acceptance Corporation, Southfield , Bilingual Redemption Specialist, Other , Southfield, Michigan

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