Bilingual Credit Analyst
Company: Credit Acceptance Corporation
Posted on: December 9, 2018
Additional Job Description The Bilingual Credit Analyst position will be responsible for accepting assignment of contracts from car dealers. The contracts are sent to our Dealer Service Center (DSC) by auto dealers. The role of an analyst in the DSC is to help our dealers DEVELOP and grow their businesses in a manner that is compliant and efficient while delivering superior customer service. Outcomes & Activities: Quantity Contracts Funded per Hour. Quality Contract Review Error Rate. Quality Dealer Phone Call Quality (CLEAR). Quality Verification Phone Call Quality. Review, validate and verify information through document review, internet searches and phone calls. Resolve and document dealer inquiries not related to the funding process. Keep the dealer's pipeline open by managing any license, title, audit and inventory issues. Welcome and onboard new dealers by offering initial funding assistance. All other duties as assigned. Attendance as required by department. Requirements: Fluency in spoken and written Spanish. Experience using Excel and Word. Speak clearly, professionally and articulately on the telephone. Document records clearly and efficiently. Learn quickly and apply knowledge learned. Be proficient in Microsoft Word, Excel and Outlook. Handle difficult conversations professionally. Be self-motivated and demonstrate urgency and initiative. Effectively work independently in a fast-paced environment. Work Saturday shifts with an offsetting flex day during regular work week (non-peak season) as well as mandatory overtime during peak season (January thru April) and during month end closes (last calendar working day of any month). Remain compliant with our policies, processes and legal guidelines. You need to work onsite at the required Credit Acceptance work location. Preferred: Bachelor's degree. Experience having to interpret existing rules/guidelines and apply them appropriately to make decisions. Experience reviewing contracts/legal documents with a strong attention to detail. Customer Service experience in a call center environment. Ability to type at least 35 WPM. Interaction with auto dealers in current or past role. Knowledge & Skills: Be Diligent: Hard working, Conscientious, Sense of Urgency Be Effective: Clear Communicator, Autonomous, Organized, Productive Validateinformation clearly and intuitively, protects all stakeholders Educate: Identify and close knowledge gaps with all stakeholders Listenactively, understand DP's situation You need to Own performance outcomes, improvement actions, attitude. Be Promotesdelivers superior Customer Service Core Product (CA Program) Secondary Products (Ancillary, Inventory, Bureaus) Enrollment Process CAPS Expert (Dealer Profile & Steps 1-6) Key Operating Systems Know Dealers (People, Process, Inventory and Groups and Affiliations) Dealer Reporting Dealer Ratings Compliance Knowledge: Funding Process Funding & Legal Policies Servicing Policies and Process Dealer Compliance Audit Process Company Values: To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE in their work: Positive: Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment. Respectful: Value teamwork, share successes, appreciates others and communicates in a way that promotes trust. Insightful: Make timely well considered decisions, create innovative solutions and continuously learn. Direct: Communicate clearly and objectively; don't be afraid of difficult conversations. Raise concerns through the proper channels. Earnest: Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly. Targeted Compensation: $22.00 per hour
Keywords: Credit Acceptance Corporation, Southfield , Bilingual Credit Analyst, Other , Southfield, Michigan
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