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Call Center Representative - Emergency Department

Company: Ascension Health
Location: Southfield
Posted on: November 3, 2018

Job Description:

We Are Hiring Title:Rep-Call Center 1 City, State:Kalamazoo, MI Location: IBM Building - 34028 Department: PSS Admin 001 Additional Job Details:Full-Time, Day,40 hours, Weekly - Monday-Friday, 10AM-6PM - Located in Borgess Hospital Emergency Department in Kalamazoo, MI. Why Join Ascension? St. John Providence Health System is a member of Ascension Health, the largest not-for-profit Catholic Health system in the United States. Our Mission, Vision and Values: St. John Providence Health System, as a Catholic health ministry, is committed to providing spiritually centered, holistic care which sustains and improves the health of individuals in the communities we serve, with special attention to the poor and vulnerable. Our Values: We are called to: Service of the Poor, Reverence, Integrity, Wisdom, Creativity and Dedication Our Vision: Our passion for healing calls us to cultivate trust, advocate wellness, and transform healthcare. What You Will Do Summary: The Call Center Representative answers incoming calls and performs triage of inquiries. Responsibilities: + Responds to telephone and/or Internet inquiries from customers seeking information and/or resources., following a set standard. + Collects relevant caller data to assist with measurement, tracking and reporting activities. + Track inquires, questions and answers and provide resolution. + May perform additional clerical duties as assigned. + Depending on the program within the Call Center, facilitates the process for SJH community health education-sponsored programs, physician referrals and appointments. Makes appointments for readmission patients, handles phonecalls and triages appropriately, handles codes for all hospitals. Facilitates all outpatient diagnostic scheduling appointments for health system. + Integrates customer service evaluation methods into daily work plan in order to use customer feedback to constantly improve individual and departmental performance and increase customer satisfaction. + Reviews, routes, and files patient consumer/patient surveys to the manager; provides follow up on all surveys requiring attention. + Performs all other duties and projects as assigned. Qualifications Education: + High school diploma or equivalent required Work Experience: + 3 years of experience in a healthcare field, customer service, telemarketing, or sales. Experience in computer software applications (i.e. Windows, Microsoft Word, MS Outlook, email) Equal Employment Opportunity St. John Providence Health System is an equal opportunity and affirmative action employer. We provide equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, height, weight, genetic information, marital status, amnesty, veteran status or any other legally protected status in accordance with applicable federal, state and local laws. The information requested on this application will not be used for any purpose prohibited by law. If you require assistance or an accommodation to complete this application, please let us know. For further information regarding your EEO rights, click on the following link to the ?EEO is the Law? poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf M/F/Disabled/Vet EEO is the Law Poster Supplement http://www.dol.gov/ofccp/regs/compliance/posters/pdf/ofccp_eeo_supplement_final_jrf_qa_508c.pdf Reasonable AccommodationSt. John Providence Health System provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request in order to express interest in a position by e-mailing: reasonableaccommodations@stjohn.org. Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within St. John Providence Health System will be reviewed at the e-mail address supplied.Thank you for considering a career with St. John Providence Health System. Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants. E-Verify Statement St. John Providence Health System participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information. E-Verify (link to E-verify site) REQNUMBER: 278143-1A

Keywords: Ascension Health, Southfield , Call Center Representative - Emergency Department, Other , Southfield, Michigan

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