the smart solution for Southfield jobs

Bilingual Redemption Specialist (Start Date 10/15)

Company: Credit Acceptance Corporation
Location: Southfield
Posted on: September 15, 2018

Job Description:

Credit Acceptance is quickly growing and we have a variety of opportunities. Working directly with consumers and contractors, our team members specialize in various segments of the contract life cycle to achieve the highest levels of performance. Leadership is committed to providing career growth opportunities to our team members and we are proud of our record of promoting from within. Our flexible schedule, relaxed work environment and culture of having fun make this a Great Place to Work. About this Position:

  • Professionally and respectfully persuade customers to pay in an effort to redeem the repossessed vehicle or reinstate the contract
  • Analyze the customer's payment history and the circumstances of the repossession, and then make redemption payment arrangements within the guidelines of the department policy
  • Gather documents necessary for a successful redemption
  • Have phone and written contact with customers, repossession agents and auction vendors
  • Support additional customer service requests Outcomes & Activites:
    • Use our call model to handle each call in a manner that persuades customers to pay
    • Persuade customers to pay and redeem the repossessed vehicles. We will measure you on the number of accounts redeemed from the target redemptions per month
    • Spend up to 85% of your time handling customer phone calls using an automatic dialer
    • Support customer requests, including processing one-time payment request over the phone
    • Remain compliant with our policies, processes and legal guidelines
    • Be open to ongoing coaching and feedback aimed at improving performance Requirements: Required:
      • High school diploma or GED
      • Previous customer service, sales and/or collection experience
      • Speak, read and write Spanish Preferred:
        • Previous experience working in a call center environment.
        • Previous leadership experience.
        • Experience in any position where you had to demonstrate persuasive skills and negotiation skills.
        • Experience in the finance or automotive industry.
        • Previous experience working on a dialer. Training and Work Schedule Requirements: Training:
          • Monday-Friday 8:00am-5:00pm Work Schedule:
            • Monday-Friday 12:00pm-9:00pm
            • 1 Saturday per month from 8:00am-12:00pm Company Values: To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE in their work:
              • Positive: Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.
              • Respectful: Value teamwork, share successes, appreciates others and communicates in a way that promotes trust.
              • Insightful: Make timely well-considered decisions, create innovative solutions and continuously learn.
              • Direct: Communicate clearly and objectively; don't be afraid of difficult conversations. Raise concerns through the proper channels.
              • Earnest: Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly. Targeted Compensation: $17.00/hour

                Keywords: Credit Acceptance Corporation, Southfield , Bilingual Redemption Specialist (Start Date 10/15), Other , Southfield, Michigan

                Click here to apply!

                Didn't find what you're looking for? Search again!

                I'm looking for
                in category

Other Other Jobs

Work From Home Opportunity
Description: If the dream of business ownership is alive inside you, we encourage you to consider this opportunity. Do you have an entrepreneurial spirit and great people skills Nationally
Company: Prosperity Legacy
Location: Riverview
Posted on: 09/24/2018

Work From Home!
Description: I am looking for people wanting to be successful from home. Have you continued looking for something that will really work and still searching I looked for a long time
Company: Garcia Healthcare
Location: Livonia
Posted on: 09/24/2018

Now Interviewing!
Description: America's 1 Consumer driven health care company is looking for motivated people who will lead the way in health care for the next decade and generations
Company: Ameriplan
Location: Brighton
Posted on: 09/24/2018

Scheduling Interviews - Work From Home!
Description: We are seeking upbeat and motivated individuals to join our award winning team. This is a solid company that offers top
Company: Professional Home Career Advantage
Location: Warren
Posted on: 09/24/2018

Call Center In Texas Is Hiring
Description: TeleReach Corporate is a national telephone-marketing firm engaged exclusively in outbound business to business calls. We offer a unique opportunity with an excellent earning
Company: TeleReach Corporate
Location: Ypsilanti
Posted on: 09/24/2018

Now interviewing - Work at home
Description: Currently interviewing TODAY for part-time and full-time health plan specialists and recruiters for a national benefits
Company: Careers Division
Location: Grosse Pointe
Posted on: 09/24/2018

Daily pay plus more/ work at home career
Description: We offer daily pay plus more working from home.
Company: Young Enterprise
Location: Detroit
Posted on: 09/24/2018

Two Work From Home Positions Available PT/FT
Description: Scheduling Interviews Now seeking upbeat and motivated individuals to join our award winning
Company: TQS
Location: Sterling Heights
Posted on: 09/24/2018

Law Enforcement Transcriber - Crimes Against Youth
Description: Mommy Jobs Online is recruiting individuals who can transcribe audio content of criminal investigations. We are looking for a dedicated pool of contractors who can consistently complete 40-60 audio minutes (more...)
Company: Mommy Jobs Online
Location: Ann Arbor
Posted on: 09/24/2018

Telecommuting Benefit Specialist
Description: Our company provides high quality and affordable medical care, dental care, prescription drugs,
Company: Independence1
Location: Lambertville
Posted on: 09/24/2018

Log In or Create An Account

Find us on Facebook

Find us on LinkedIn

Get the latest Michigan jobs by following @recnetMI on Twitter!

Southfield RSS job feeds