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Part Time Sr. Customer Assistance Representative

Company: Enterprise Rent-A-Car
Location: Southfield
Posted on: June 8, 2018

Job Description:

The Sr. Customer Assistance Representative (CAR Sr.) will provide a high level of customer service by assisting both internal and external customers, primarily over the phone, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support and service customers in our home city location in Southfield, MI.

This is a part time opportunity for current students enrolled at a 4 year college/university. This position pays $10.50/hour.


  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Effectively market the company while assisting customers, as needed
  • Understand and communicate rental terms and conditions
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup job-related duties as assigned

    Equal Opportunity Employer/Disability/Veterans

    • Must be at least 18 years old
    • Must be enrolled at a 4 year college/university
    • Must be available to work the following schedule: Sunday 10:00am-2:00pm, Monday 8:00am-6:00pm (with 1 hour lunch), Friday 8:00am-6:00pm (with 1 hour lunch) and Saturday 9:00am-1:00pm
    • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
    • No drug or alcohol related conviction on driving record in the past 5 years
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

      Keywords: Enterprise Rent-A-Car, Southfield, Part Time Sr. Customer Assistance Representative, Other, Southfield, Michigan

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