Lead Service Coordinator, QA, and Wellness

Company: Presbyterian Villages of Michigan
Location: Southfield
Posted on: May 27, 2023

Job Description:

Overview:Presbyterian Villages of Michigan, a faith-based, premier nonprofit organization providing senior housing and services in Michigan, has a great opportunity to join our senior affordable housing operations team as the Lead Service Coordinator, QA, and Wellness. We invite you to help us create new possibilities for quality living for the seniors we serve in Michigan. This outstanding and innovative colleague will have six (6) or more years of successful experience in service coordination, quality assurance, with seniors. Bachelors degree in Social Work, Gerontology, Psychology, Counseling, or a related health care field; masters degree is preferred but not required. Two to four years related experience in social service delivery, 6 years as Service Coordinator, or Quality Assurance. Understanding of Fair Housing, HUD, QA, Enhanced Service Coordination, Wellness Initiatives. In addition to joining an organization focused on creating diverse environments, programs and services where seniors are able to achieve their best possibilities and purposes in life, we have a dedicated team of colleagues that care about the mission of the organization. We also offer competitive compensation; attractive health benefits package including employer cost share; generous Paid Time Off, and a Retirement savings plan with immediate vesting and employer match after one year. The Lead for Service Coordination, QA, & Wellness is responsible for provide oversight, leadership, and quality assurance to PVM Service Coordinators. Provide technical assistance and guidance on the role of the service coordinator. Assist service coordinators in developing supportive services plans and property-wide profiles. Work with PVM leadership to develop outcomes and appropriate outcome measurements in alignment with PVM strategic plan. Assures regulatory compliance and conducts quality assurance surveys, results, and recommendations. Organize and facilitate meetings with system-wide wellness staff, and develop wellness plan. Provide oversight of the Wellness Partnership Coordinator position and grant. Responsibilities:Lead Service CoordinationProvide leadership and supervision of clinical practice to PVM Service Coordinators in the daily operations of their job responsibilities.Lead and manage the Grant Solution reporting requirementsLead and coordinate the annual service coordinator budget processResponsible for onboarding and training of new Service Coordinator employees Reviewing service coordinators files for compliance, including onsite and virtualProviding ongoing technical assistance and guidanceReviewing the supportive services plan at each Village annuallyHelp service coordinators establish and sustain partnerships, including local partnerships and PVM strategic partnershipsRead current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field. Provide/coordinate continuing education on topics such service availability, application procedures, resident rights, health/safety/fitness, issues relating to aging etc. Provide Administration with regular status reports of PVM communities overallConduct annual Resident and Administrator Surveys as part of the Quality Assurance process Work with administrators on Service Coordinator plans for improvement and monitor.Quality AssuranceAccountable for regulatory compliance monitoring, including overseeing and coordinating the reporting of all PVM activities and the results of their QA reviews to Housing Operations leadership and HUD on an annual basis, including the submission of the Standards for Success reportsSystem-wide Resident Wellness Convene and facilitate quarterly meetings of system-wide Villages wellness, enrichment and activities staff for educational purposes, planning, sharing best practices and general networking.Serve as a resource and advisor to system-wide Villages wellness, enrichment and activities staff.Monitor and maintain an inventory of wellness, enrichment and activities programming at each Village system-wide.Oversee Wellness Partnership Coordinator position and grant. Ensure that metrics and goals are met and provide summary reports to the Foundation, Housing Operations. Work collaboratively with the PVM Technology Department on the Telehealth Suites implementation and reporting.In-person visit to each Village at least once a year to assess overall wellness, enrichment and activities programming. During the visit meet together with the administrator, service coordinator, wellness staff (if any) and a representative from the Village Board.Coordinate the development of system-wide policies, procedures, etc. related to wellness, enrichment and activities programming.In-person meeting quarterly with Housing Directors and Executive Directors to review status of system-wide wellness, enrichment and activities programming.Prepare a system-wide annual report that summarizes the status of wellness, enrichment and activities programming. OtherAttend and participate in all appropriate meetings and training opportunities in order to keep informed on current information and skill development. Follow established policies and procedures including but not limited to: Presbyterian Villages policies and procedures. Safety policies and procedures. Federal, state and local regulations. All other duties as assigned Qualifications:Education : Bachelors degree in Social Work, Gerontology, Psychology, Counseling, or a related health care field; masters degree is preferred but not required. Experience : Six or more years related experience in social service delivery, 6 years as Service Coordinator, or Quality Assurance. Understanding of Fair Housing, HUD, QA, Enhanced Service Coordination, Wellness Initiatives. Computer Skills Must have high level of PC literacy particularly Proficient with MS Outlook, MS Word, and MS PowerPoint.Previous experience in CareGuide, AASC online, RealPage or other similar software required

Keywords: Presbyterian Villages of Michigan, Southfield , Lead Service Coordinator, QA, and Wellness, Other , Southfield, Michigan