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Call Center Rep/Helpdesk

Company: Sentech Services
Location: Southfield
Posted on: January 23, 2023

Job Description:

Job Listing Title: Call Center Representative/Helpdesk -Summary:We are immediately hiring for full-time Call Center Representatives/Helpdesk at a leading global IT company located in Southfield, MI. This is a great opportunity to work for a company that provides a broad portfolio of solutions, combining innovative consulting, marketing, mobility, personalized campaigns, and artificial intelligence services with traditional solutions such as service desk, field service, and outsourcing. -Benefits Offered: -Dental insuranceHealth insuranceVision insuranceWeekly Pay -Job Responsibilities: - Provide professional end-user support via telephone, email or web submits - Provide restorative or maintenance actions to resolve end-user problems - Responds to end-user problems based on standard procedures - Track incidents and calls, including but not limited to, entering data into the database timely - - May be responsible for ensuring systems are configured properly - - Skills, Licenses, Knowledge, Education and Training Requirements: - High school diploma or equivalent required - 0-1 year's relevant experience - Requires excellent customer service skills - Solid foundation of Personal Computer experience -Job Type: Full-time - (Eligible for direct hire consideration at 640 hours worked) -Pay: -$15.00 hourly -Shift(s): 1st shift: Monday through Friday (availability to work an 8 hour shift between the hours of 7:00 am - 6:00 pm)2nd shift: Monday through Friday with rotating weekends (availability to work an 8 hour shift between the hours of 2:00 pm - 11:00 pm) -Location: Southfield, MI -Opportunity to advance to full-timeGreat team environment that promotes collaborationCaring leadershipDiverse and inclusive cultureAbility to access and grow into other roles - -Don't wait - apply today to start working with us! - -

Keywords: Sentech Services, Southfield , Call Center Rep/Helpdesk, Other , Southfield, Michigan

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