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Remote Electric Vehicle Customer Support

Company: Aston Carter
Location: Southfield
Posted on: September 17, 2022

Job Description:

Title: EV Concierge -Customer Care SpecialistPay: $19 for 1st shift and $21 for 2nd shift. 1 week PTO and 7 Paid Holidays -Shifts: M, Tu, W, Th, F, Sa, Su; -8am EST - 12am EST (will work consistent schedule and 40 hours and only 5 days) -Requirements: Bachelors Degree or Associates DegreeLocation: 100% RemoteInterview Dates - 9/12 through 9/30 at the latest with offers going out as they go. -Target Start Date - 10/31ELECTRIC VEHICLE CUSTOMER CARE JOB DESCRIPTION:Associates utilize exceptional customer service, marketing, and sales techniques to support EV owners and prospective EV owners.This role will be supporting existing and prospective EV owners to deliver an exceptional customer experience while building lasting relationship between the customer, and our brands. A typical day would include answering product questions, discussing charging options, providing assistance with product orders or reservations, setting up dealership appointments or responding to a frustrated customer while taking ownership of each situation and offering a personalized, value-driven solution.KEY RESPONSIBILITIES / ACCOUNTABILITIES:--- Serve as the product experts for popular Electric Vehicles, and additional EVs in the future--- Assist customers via chat, phone, and email with product, reservation, ordering, dealership, service, home-charging and and recall-related questions--- Take ownership of customer interaction and ensure that all customer questions are answered--- Must be able to work Monday-Friday between the hours of 8am-12:00am EST and Saturday and Sundays 12p-9p EST (group has multiple shifts - shift swaps occur multiple times a year so candidates need to be able to work during any/all open hours)Please send resume to if you have any questions or are interested! #Automotive #Movingthefuture #NowHiring #ElectricVehicle

About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Southfield , Remote Electric Vehicle Customer Support, Other , Southfield, Michigan

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