Senior Account Specialist

Company: Publicis Groupe
Location: Southfield
Posted on: August 2, 2022

Job Description:

Company DescriptionJob DescriptionThe Senior Data Client Solutions Specialist's primary goal is to provide an innovative and analytical approach toward account management. Responsibilities include facilitating the successful completion of Data Delivery Orders including complex / custom projects. Lead and manage department and cross functional projects as assigned. Provides ongoing coaching and guidance to account and other internal teams. Skilled in developing client support strategy and partnering with Sales to manage day-to-day customer relationships. AccuracyTrack record for making good decisions based on analysis, wisdom, experience, and judgmentUses a systematic process to coordinate order management responsibilitiesMeet and maintain departmental quality metrics and execute all projects using prescribed verification methodsProductivityManages workflow to assigned sector teams and executes intermediate to complex promotion programs, including the monitoring of program timelinesProactively plans and coordinates regular meetings with team members to review forecasts, orders, client specific operational documentation, custom programming requests and jobs in progressUnderstands product application, best practices, and guidelines in relation to client strategyManages relative campaign artifacts according to prescribed methodsEffectively manages risk and uncertainty; Remains efficient and productive in ambiguous situations, adapts proven solutions to the situation in the absence of all data / informationDoes not let disorganization, lack of priorities, underestimating time frames, or resistance get in the way of deliveryKnowledge and Skill DevelopmentAttain proficiency thresholds within required intervalIs personally and independently committed and actively works toward continuous self-improvementIs aware of how strategies and tactics impact the client. Understands how businesses work, familiar with competition and how we are viewed in the marketplaceParticipate in training sessions as scheduled to supplement required strategic / technical knowledgeOrganizational and Interpersonal Positioning (Focus on the Bottom Line , Acting with honor and Character, Relating Skills)Builds rapport, puts others at ease, patient, listens wellCommands attention and can change tactics midstream when communication is not workingActs with customer in mind.Represents own interests yet is fair to othersProvides clear project objectives, expectations, and feedback for client, sales and operations resources.Acts in line with core values / beliefs of the businessKeeps confidences, admits mistakes, doesn't misrepresent the facts for personal gainTakes Responsibility / OwnershipApplies and maintains privacy and data security standards appropriatelyMaintains a customer first mindset in promoting effective working relationships both internally and externallyCan anticipate future consequences and takes action with a strategic mindsetStrikes a balance between tactical execution and understanding the larger pictureKey Success Competencies:Dealing with AmbiguityBusiness AcumenCommand SkillsCreativityDecision QualityDelegationDirecting OthersEthics and ValuesInnovation ManagementIntellectual HorsepowerInterpersonal SavvyNegotiatingOrganizational AgilityDealing with ParadoxPolitical SavvyPriority SettingDrive for ResultsSelf-DevelopmentStanding AloneStrategic AgilityKnowledge, Skills and Qualifications:Bachelor's Degree PreferredMinimum of 24 months proficiency in the Data Solutions Specialist roleComputer Skills: Demonstrated comfort and proficiency working in Windows, GUI, and Command Line interfaces such as Unix (as applicable)Proficient with internal systems / toolsHigh Attention to DetailProven track record of Strategic Thinking and Decision MakingAbility to identify, troubleshoot, and recommend solutions related to client, system, product, or market issues.Customer focused (Effectively builds rapport, uses tact and diplomacy to put others at ease, dedicated to meeting needs of internal / external customers, wins concessions without damaging relationships)Proven effectiveness managing multiple tasks and / or projectsDemonstrated effectiveness using rigorous logic and methods to solve problems and can act without complete information under deadlinesDemonstrated analytics ability to discover, interpret and communicate meaningful patters within data, to help guide decisions and improve client/business performanceDemonstrated leadership attributes including: responsiveness to the needs of the group, effective and honest communication with team/peers, accurate self-assessment of individual strengths/weaknesses, and ability to inspire othersDemonstrates business maturity and is a positive influence among the team. Aligns with management and champions changing business direction relative to goals and expectationsFlexible and adaptable to change and in handling risk / uncertaintyMaintains composure under pressureWorking Conditions: Flexibility in Scheduling / Overtime relative to the needs of the businessQualificationsAdditional InformationWhen you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:Culture: https://www.epsilon.com/us/about-us/our-culture-epsilonDE: https://www.epsilon.com/us/about-us/diversity-equity-inclusionCSR: https://www.epsilon.com/us/about-us/corporate-social-responsibilityLife at Epsilon: https://www.epsilon.com/us/about-us/epic-blogGreat People Deserve Great BenefitsWe know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.#LI-DF1REF167151O

Keywords: Publicis Groupe, Southfield , Senior Account Specialist, Other , Southfield, Michigan