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Lead Client Support Specialist - Ford

Company: IHS Markit
Location: Southfield
Posted on: July 31, 2022

Job Description:

About Company Statement: S&P Global delivers essential intelligence that powers decision making. We provide the world's leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you'll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape. S&P Global Mobility turns invaluable insights captured from automotive data to help our clients understand today's market, reach more customers, and shape the future of automotive mobility. Sales and Customer Care Executive Primary Responsibilities Account Planning

  • Develops integrated and comprehensive account plans & strategies across products and accounts.
  • Oversees and directs activities related to assigned accounts including activity related to contract, variable and new business.
  • Actively contributes to the establishment of budgets and responsible for providing forecast revenue on a quarterly and fiscal year basis.
  • Works with Account Managers and/or Sales Management team to identify new business.
  • Evaluates the broader context of decisions and anticipates the impact on other departments/customers.
  • Recommends pricing and negotiation strategies, as well as modifications to the product/service line, for the sale of products to management.
  • Provides input on new product development projects (voice of the customer)
  • Keeps current with product, industry, and competitive knowledge.
  • Supports new product development by providing feedback to Product Managers regarding customer needs, market dynamics, and competitive assessments. Consultative Selling
    • Possess ability to align S&P Global Mobility products and services to customer applications.
    • Focuses on identifying and closing new business opportunities with new and existing customers.
    • Promotes and sells complex solutions with new and existing customers.
    • Identify new and up-sell opportunities.
    • Requires a significant amount of face-to-face customer interaction.
    • Utilizes advanced product knowledge and understanding of the business to display intelligent risk-taking and pursue more complex, integrated solutions.
    • Prepares and communicates pricing, proposals, negotiates the terms and conditions of the sale, and closes the final sale.
    • Prepares "Lessons Learned" analysis on all business gained and lost.
    • Anticipates customer issues before they arise and resolves customer problems as needed.
    • Understands and utilizes strategic selling.
    • Achieves/exceeds assigned sales targets on a consistent basis. Client Relationship Management
      • Develops strong working relationships with client by listening to and understanding client needs and keeping them informed of latest S&P Global Mobility developments.
      • Encourages longer-term contractual relationships where possible to secure revenue streams.
      • Records all information into CRM management tool and maintains history of transactions and notes for complete customer profile.
      • Focuses on becoming an integrated extension of the customer.
      • Manages client expectations and cross-departmental interfaces.
      • Takes overall responsibility for delivery of products and services to clients.
      • Ensures all day-to-day client queries and issues are resolved to the client's satisfaction within the minimum period of time, working with other departments within S&P Global, where necessary. Business Management
        • Records all information into CRM management tool and maintains history of transactions and notes for complete customer profile.
        • Maximizes profitability by managing costs and price as well as revenue.
        • Maintain Key Performance Indicators (KPI's) to measure performance and demonstrate continual improvement. Relationships/Contacts
          • Works closely with sales and production teams, management, customers, other cross-functional teams and vendors. Minimum Qualifications
            • Bachelor's degree in sales, marketing, or business field with at least seven years business-to-business direct consultative selling experience or equivalent combination of education and experience.
            • Business to business experience preferred
            • 2-5 years automotive industry knowledge or related field;
            • Demonstrated ability to develop client relationships.
            • Excellent negotiation, communication, customer service and presentation skills.
            • Ability to anticipate and handle difficult customer situations.
            • Experience using a database or software application.
            • Intermediate knowledge of Microsoft Office, including Word, Excel and PowerPoint. Salesforce experience a plus.
            • Proven track record to achieve sales targets, conquest new business, sell broad-based solutions and is proficient at solutions selling techniques.
            • Proven ability to take on leadership initiatives and be a change agent. Other Requirements
              • Frequent travel to local customer sites and/or trade shows. Working Conditions Normal office environment. Hybrid work environment. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, qualifications, or working conditions. Compensation/Benefits Information (US Applicants Only): S&P Global states that the anticipated base salary range for this position is $ 43,748 - $82,500. Base salary ranges are commensurate with experience and may vary by geographic location. In addition to base compensation, this role is eligible for an annual sales incentive plan. ----------------------------------------------- Equal Opportunity Employer: S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law.

Keywords: IHS Markit, Southfield , Lead Client Support Specialist - Ford, Other , Southfield, Michigan

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