Account Resolution Specialist - Bilingual
Company: Credibly
Location: Southfield
Posted on: July 28, 2022
Job Description:
Job DescriptionPosition Overview The account resolution
specialist position will report directly to the Collections
Manager. They will be servicing, collecting and negotiating the
resolution of our products that are in default with the contractual
terms. Essential Job Functions:
- Review and identify breach of contracts
- Contact customers via email, phone and texts to negotiate the
best possible resolution
- Review credit bureaus
- File and amend UCC (Uniform Commercial Code) forms
- Meet monthly performance objectives
- Assist in preparing accounts for legal action
- Recommend accounts to be outsourced
- Utilize various skip tracing techniques and tools
- Communicate with our customers with dignity and respect
- Follow all applicable Federal and State laws Education &
Experience Requirements:
- Minimum 2 years commercial collection experience or 5 years
consumer collection experience
- Fluent in English and Spanish
- High School diploma required. Associates degree preferred
- Highly motivated, focused and driven to succeed
- Strong interpersonal, negotiation and critical thinking
skills
- Excellent written and verbal communication skills
- Basic Legal/Bankruptcy/UCC knowledge is required
- Strong attention to detail and able to multitask
- Decision making and prioritization skills
- MS Office proficiency, Word and Excel, basic math skills
required
- Self-starter needs minimal supervision
- Experience working in a fast-paced, high volume environment
Physical, Travel & Other Requirements:
- The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
- While performing the duties of this job, the employee is
regularly required to sit. The employee is occasionally required to
stand; reach with hands and arms; climb or balance and talk or
hear. The employee must regularly lift and /or move up to 10
pounds.
Keywords: Credibly, Southfield , Account Resolution Specialist - Bilingual, Other , Southfield, Michigan
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