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Program Manager

Company: Epsilon
Location: Southfield
Posted on: July 18, 2021

Job Description:

Company Description

Epsilon is the leader in outcome-based marketing. We enable marketing that’s built on proof, not promises. Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate and prove measurable business outcomes. Powered by CORE ID®, the most accurate and stable identity management platform representing 200+ million people, Epsilon’s award-winning data and technology is rooted in privacy by design and underpinned by powerful AI. With more than 50 years of experience in personalization and performance working with the world’s top brands, agencies and publishers, Epsilon is a trusted partner leading CRM, digital media, loyalty and email programs. Positioned at the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world. For more information, visit Follow us on Twitter at @EpsilonMktg.

Job Description

A Program Manager within the team is responsible for the management of multiple projects from kick-off to completion.   It’s their job to ensure each project is delivered on-time, on budget, within scope and on brief. The Program Manager facilitates “how” things get done. In partnership with all of Epsilon’s disciplines, they work side-by-side to craft the solutions to deliver innovative and profitable engagements. They are the driving force behind a project and the team’s “go-to” person. They are expected to know all of the ins and outs of a project, what happens next, where everyone needs to be and can anticipate expectations.

Essential Functions

·       Manages multiple projects or programs on assigned account, new business and internal initiatives when needed

·       Defines project approach, scope, timelines, and resource/OOP estimates in partnership with different department leads for different types of projects (print, email, reporting, development, etc.)

·       Partners with department leads team to identify project resources and create plans and timing in support of the work / activities for the agency and client

·       Actively manages project timing and resource assignments within the agency’s Project Management tools and processes

·       Prepares and maintains clear, accurate project documentation, including project plan, status report, and resource requests/assignments

·       Schedules internal meetings, defines the agenda, and provides actionable recaps to cross functional team

·       Proactively identifies risks, monitors issues, and provides mitigation/contingency plans throughout project lifestyle

·       Effectively manages change and able to influence team to adopt best practices/process improvements

·       Identifies opportunities for process improvement and improving efficiency; coordinates and implements solutions within team

·       Works with Program Management Lead to create tasks / tickets for development / engineering purposes.

·       Demonstrated ability to distill complex information into a clear, concise format as needed to aid team decision making

·       Champions and follows agency best practices on assigned projects and assigned account

·       Builds meaningful relationships with team members and discipline leads



·       5+ years of project management experience in managing integrated and digital programs, agile experience/SCRUM Master Certification is a plus

·       Familiarity with Automotive clientele is preferred

·       Marketing or Advertising agency experience is preferred

·       Some experience working with  development, creative, and productions teams with defining requirements, understanding their business needs, and articulating to client and others appropriately

·       Experience working in project and development tracking tools such as JIRA, Confluence, Microsoft Team Foundation Server

·       Has a positive attitude, adaptability and the ability to manage multiple priorities

·       Assertive, proactive, and solution-oriented

·       Exceptional attention to detail, time management and organizational skills

·       Experience with Microsoft Office tools, including O365, MS Project, Visio and Teams

·       Able to follow verbal and written direction with minimal supervision

·       Working knowledge of how creative materials are produced

·       Understanding of Agile Methodology

·       Bachelor’s Degree and/or relevant experience required

·       Some weekend work may be required and evaluated on a case-by-case basis

*All tasks and functions of this position are subject to modification as required. Any changes will be communicated to the appropriate personnel as required.


Additional Information

Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer.  Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.



Keywords: Epsilon, Southfield , Program Manager, Other , Southfield, Michigan

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