Paid Accounts Specialist

Company: Credit Acceptance Corporation
Location: Southfield
Posted on: May 3, 2021

Job Description:

Credit Acceptance is proud to be an award-winning company! Our history of excellence and growth has resulted in many exciting career opportunities. For the 7th year in a row, we have been named one of Fortune Magazine's 100 Best Companies to Work For. Our team members have created a world-class culture that promotes a positive workplace and drives us to succeed, making us one of the largest used car finance companies nationally.Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations and drive our Great Place to Work culture. Through the consistent delivery of quality services and understanding the needs of our business, we develop innovative improvements as we strive towards our company's Big, Hairy, Audacious Goals!The purpose of the Paid Accounts Specialist role is to Provide accurate, timely and efficient processing of all customer loan refunds, adjustments and documents required when loans are paid off, while executing all necessary internal control procedures.Outcomes and Activities:This position will work onsite at an assigned office work location.Efficiently and accurately releasing refunds based on department service standards.Accurately auditing paid accounts, requesting titles and sending paid papers based on department service standards.Accurately sending out refund checks, paid papers, and contracts where necessary by the following Monday after Tuesday's customer refund check run.Accurately verify all 3rd party payoffs and request titles.Communicate professionally with 3rd parties to obtain required payoff documentation.Facilitate, research, and complete departmental requests.Document account notes clearly and efficiently.Handle daily requests and escalated issues from Paid Accounts Department mailbox.Professionally and respectfully assist both internal/external customers to maintain high service levels.Support additional Paid Account requests.All other duties as assigned.Attendance as outlined in the Operations Attendance Policy.Knowledge and Skills:Be professional, personable and respectful with our consumers.Speak clearly, professionally and articulately.Work independently and in a team environment to accomplish all department objectives.Remain positive, professional, determined, calm and focused when faced with challenging situations.Quick thinker, with an ability to understand and interpret information promptly and effectively.Organized and capable of meeting all deadlines.Self-driven, motivated to help, and able to perform with minimal supervision in a team environment.Receptive to ongoing feedback aimed at improving the performance of you and your team.Operate office equipment (copy machines, fax, telephone, computer).Be able to manage conflict resolution.Be able to work in a fast-paced environment.Requirements:Bachelor's Degree or previous account audit or review experienceProficient with Microsoft ExcelExperience in any position where you had to work in a fast-paced environmentTargeted Compensation: $16 per hour - $17.85 per hourINDCSMP#zipOur Company Values:To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE in their work:Positive: Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.Respectful: Value teamwork, share successes, appreciates others and communicates in a way that promotes trust.Insightful: Make timely well considered decisions, create innovative solutions and continuously learn.Direct: Communicate clearly and objectively; don't be afraid of difficult conversations. Raise concerns through the proper channels.Earnest: Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly.Expectations:Remain compliant with our policies processes and legal guidelinesAll other duties as assignedAttendance as required by departmentInterested?Does this position align with your career goals? Do you meet the required qualifications? Do our PRIDE values resonate with you? Perfect! We want to hear from you.Advice!We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!P.S.We have great details around our stats, success, history and more. We're proud of our culture and are happy to share why - let's talk!Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.Credit Acceptance is dedicated to providing an inclusive environment for all. We are proud to be an Equal Opportunity Employer and value a culturally diverse workforce. We believe in ensuring all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.

Keywords: Credit Acceptance Corporation, Southfield , Paid Accounts Specialist, Other , Southfield, Michigan