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Call Center Representative

Company: Aerotek
Location: Southfield
Posted on: May 3, 2021

Job Description:

Call center representatives, taking 100 - 150 inbound calls per day. They will be supporting a state contract for healthcare and will also be supporting several managed contracts for medicare and medicaid.

Leaders in non-emergency medical transportation - medical transportation broker (schedule transportation for patients for medical purposes, support Michigan Medicare & Medicaid contract

When they receive a call, they will be arranging transportation for individuals in the medicare and medicaid program. They will take down all of the information for the patient calling in, will type in their phone number, address, what time their appointment is, what time they are going, what time they'll be picked up, and verify the patient's insurance information.

The main purpose of the call is to make the reservation in the system, this will then get sent to the transportation department who will book the transportation.

**MUST HAVES SKILLS:**

Previous customer Service experience, any industry, any role

Must pass Typing Test with a minimum of 30WPM

Must have the ability to handle difficult callers

**PREFERRED**

Experience working in the Healthcare Field

Experience working in a call center setting

**Hours:**

Must be shift flexible between 8am-6pm Monday through Friday

**About Aerotek:**

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Southfield , Call Center Representative, Other , Southfield, Michigan

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