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Loyalty Program Manager

Company: Sun Communities, Inc.
Location: Southfield
Posted on: May 3, 2021

Job Description:

  Position SummaryThe Loyalty Program Manager will develop and oversee the Sun RV loyalty program, covering over 140 RV resorts and 250,000 guests annually. They will collaborate regularly with Operations Leadership, Marketing, Finance, Technology Development, and Resort Teams to build and deliver industry-leading loyalty experiences to Sun RV guests.DutiesDevelop and manage the Sun RV loyalty program, including program strategy, design, administration, budgeting, customer experience planning, marketing, promotion development, and member communicationsDevelop and manage differentiated program partnerships to maximize program value to members and Sun RVManage member engagement cycle; design promotions and tactics to activate, engage, grow, and re-engage membersPartner with resort teams and Main Office service functions to deliver accurate, impactful program communications to Sun RV team members and ensure prompt issue resolutionLead loyalty member communications, promotions, and activities in partnership with the Marketing department and within the broader framework of Sun RV guest marketing strategyMeasure, analyze, and report program results and member activity to business leadership; support annual and ad hoc budgeting for the loyalty programEffectively communicate with all relevant internal and external stakeholdersManage platform partners and oversee online member experience including point & status maintenance and redemption planning & execution in SaaS platformRequirements High School Diploma or GED (Required) Bachelor s Degree in (Preferred)3 years experience managing consumer loyalty programs in travel or hospitality settingsProficient in SaaS based loyalty platformsExcellent verbal and written communication skillsStrong analytical and problem-solving skillsProficient in Excel and/or other data analysis toolsProficient in PowerPointAbility to simultaneously manage multiple high-profile assignmentsAbility to travel by car or plane with overnight stays as required: up to 30%BENEFITSAt Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your familyComprehensive Dental PlanVision Plan On-Site Fitness Center with Free Personal Training & Group Fitness ClassesVoluntary Health and Dependent Care Reimbursement AccountsLife and Accidental Death and Dismemberment InsuranceShort and Long-Term Disability Coverage401(k) Plan with Sun matching contributionPaid Parental LeaveEmployee Assistance ProgramIdentity Theft InsuranceLegal Assistance PlanPet InsuranceTuition Reimbursement program providing financial support to team members who further their formal educationVacation RV Site Discounts for team members when visiting SunRV Resorts across the nationTeam Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and morePaid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty Apply for a Corporate Headquarters (HQ) position, located in the Metro Detroit, Michigan market today.Join our Talent Community and explore Corporate Headquarters jobs at Sun Communities.

Keywords: Sun Communities, Inc., Southfield , Loyalty Program Manager, Other , Southfield, Michigan

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