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Client Service Specialist

Company: Willis Group Holdings
Location: Southfield
Posted on: May 2, 2021

Job Description:

Our Health andBenefitsClient Managers play the critical role of day to day project manager, advisor, and communications lead with clients. This role provides an excellent opportunity for long-term career growth by enhancing one's benefits acumen, and client and project management skills with one of the world's leading benefits advisory firms.Responsibilities:Play a key role in the design and management of group medical, dental, life insurance, disability and time off programs:Proactively advise clients and provide superior client service in response to day to day service issues and questions (eligibility, carrier coverage and claims issues, compliance, etc.)Play a key role in employee benefits strategy by analyzing plan performance and proactively making recommendations for plan design changesContribute to the marketing process including gathering vendor/client information, preparing and analyzing benchmark data and developing RFPsWork with Senior Client Managers and Account Executives to develop project plans, and manage teams to deliver on project goalsPlay a key role in the client open enrollment process including preparing materials and presentations, organizing and conducting employee meetings, proofing contracts and updating accounting/tracking systemsContribute to the sales process for prospective clients including value proposition creation and RFP/proposal developmentManage completion of reports and administrative actions for clients including Form 5500 filings, policy checking and delivery, monthly reporting of client and carrier information, summary plan descriptions and certificatesMaintain and cultivate strong carrier relationshipsPrepare for and facilitate client meetings (prepare agendas and materials, coordinate resources, etc.)Requirements:3+ years of health and welfare account management experience including some underwriting or analytical experienceStrong technical knowledge of health and welfare employee benefit plan design, insurance products, current trends and regulatory environmentStrong client service orientation with ability to resolve current needs as well as institute new processes to provide long term solutionsProven experience managing multiple teams delivering on client projects within project plan parametersExcellent verbal and written communication skills including strong presentation skillsTeam player who takes initiative, is resourceful and is self-motivated to continuous learning and developmentStrong computer skills including Microsoft Office (Word, Excel and Power Point), and ability to learn new technologies and recommend new technology solutionsAssociates or Bachelor's level degree preferredState Life and Health license required within 90 days of joiningProfessional Certification (CEBS, GBA, PHR, SPHR, etc.) preferredEqual Opportunity Employer/Vet/DisabilityJob ID: 210001QQEmployment Type: Full-timeJob Area: ConsultingFunction: ConsultingIndustry: Consulting ServicesSDL2017

Keywords: Willis Group Holdings, Southfield , Client Service Specialist, Other , Southfield, Michigan

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