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Insurance Specialist

Company: Credit Acceptance
Location: Southfield
Posted on: January 14, 2020

Job Description:

Credit Acceptance is quickly growing and we have a variety of opportunities. Working directly with consumers and contractors, our team members specialize in various segments of the contract life cycle to achieve the highest levels of performance. Leadership is committed to providing career growth opportunities to our team members and we are proud of our record of promoting from within. Our flexible schedule, relaxed work environment and culture of having fun make this a Great Place to Work.

About this Position:


  • Oversee a specialized group of accounts within the Insurance Department and handle all accounts that have a property damage claim against the vehicle.
  • Protect Credit Acceptance's interest in the account by ensuring our name is listed on any Insurance settlement check that may be issued for repairs to a vehicle or for a total loss of the vehicle.
  • Handles a specialized group of accounts within the Insurance Department to process all paperwork necessary to complete GAP claims for consumers that have purchased supplemental GAP Insurance with their vehicles.
  • Do whatever is necessary to protect Credit Acceptance's interest and ensure Credit Acceptance receives any proceeds issued by the Insurance Companies.

    Outcomes & Activities:

    • Work a route of accounts to settle insurance claims.
    • Take inbound and make outbound calls using the Artiva Call flow.
    • Recommend vehicles for repossession when necessary.
    • Fill out necessary paperwork pertaining to insurance claims.
    • Assist in gathering documents for Protective GAP Claims.
    • Communicate with cross functional departments in settling claims.
    • Collect on past due balances while insurance claims are pending.
    • Process necessary paperwork pertaining to GAP Claims.
    • Calculate NY GAP adjustments.
    • Insurance claims need to be settled as quickly as possible. We measure your effectiveness based on total number of claims settled and your cycle time.
    • You are responsible for settling claims compliantly. Claim Audits will be conducted throughout the month by your leader.
    • You are responsible for handing calls according to the LEAP policy. Call Evaluations will be conducted throughout the month and measured via NPS Score.
    • You will need to remain compliant with our policies, processes and legal guidelines.
    • You will need to be open to ongoing feedback aimed at improving performance.
    • All other duties as assigned.
    • Attendance as outlined in the department attendance policy.

      Requirements:

      Required:

      • High school diploma
      • 1 year minimum experience in customer service and/or collections in a call center environment

        Preferred:

        • Experience in the finance or automotive industry
        • Experience in Insurance/Claims processing
        • Experience working with collection systems
        • Experience working in a fast pace environment

          Knowledge and Skills:

          • Be assertive, PERSUASIVE and personable with our consumers.
          • Comfortable negotiating with customers and insurance companies to get claims settled quickly and compliantly.
          • Remain positive, professional, determined, calm and focused when faced with challenging situations.
          • Be a quick thinker, with an ability to understand and interpret information promptly and effectively.
          • Self-driven, motivated to help, and able to perform with minimal supervision in a team environment.
          • Receptive to ongoing feedback aimed at improving the performance of you and your team.

            Company Values:

            To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE in their work:

            • Positive: Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.
            • Respectful: Value teamwork, share successes, appreciates others and communicates in a way that promotes trust.
            • Insightful: Make timely well considered decisions, create innovative solutions and continuously learn.
            • Direct: Communicate clearly and objectively; don't be afraid of difficult conversations. Raise concerns through the proper channels.
            • Earnest: Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly.

              Targeted Compensation: $16.50/hour

              Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

              Credit Acceptance is an equal opportunity employer.

Keywords: Credit Acceptance, Southfield , Insurance Specialist, Other , Southfield, Michigan

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