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Recipient Rights/Patient Relations Specialist - Chief Legal Counsel

Company: Ascension St. John Hospital, MI
Location: Southfield
Posted on: September 7, 2018

Job Description:

Job ID: 256901 Recipient Rights/Patient Relations Specialist - Chief Legal Counsel Southfield, Michigan Regular / Day Additional Job Information Title:--Recipient Rights/Pt Rel Spec City, State:-- Southfield,MI Location:-- Providence Hospital - BU 34014 Department:---- Chief Legal Counsel 001 Additional Job Details:----Part-Time,Day,--20 hours,Weekly Schedule:--Varies - Monday through Friday in accordance with Department Needs;--Hours will vary between 8AM-4PM. About Us St. John Providence Health System is a member of Ascension Health, the largest not-for-profit Catholic Health system in the United States.
Our Mission, Vision and Values: St. John Providence Health System, as a Catholic health ministry, is committed to providing spiritually centered, holistic care which sustains and improves the health of individuals in the communities we serve, with special attention to the poor and vulnerable. -- Our Values: We are called to: Service of the Poor, Reverence, Integrity, Wisdom, Creativity and Dedication -- Our Vision: Our passion for healing calls us to cultivate trust, advocate wellness, and transform healthcare. -- Job Description Job Summary: The Recipient Rights/Patient Relations Specialist provides non-medical education, support and advocacy to patients and their families. -- Responsibilities:

  • Investigates, documents and responds to patient and visitor complaints and concerns. Escalates complaints and concerns to appropriate personnel/department(s) as necessary to obtain timely, satisfactory resolution.
  • Explains the organization's policies and procedures to patients and visitors.
  • Develops, implements and participates in customer service and patient relations initiatives.
  • Regularly analyzes complaint data and reports to appropriate leadership. Participates in committees, work groups, and process improvement teams aimed at improving patient satisfaction.
    Qualifications Licenses/Certifications/Registration:
    • Required Credential(s):
    • Current Registered Nurse (RN) licensure with the State of Michigan required. Education:
      • Associate's degree in Nursing required Bachelor's degree preferred Work Experience:
        • 1 year of clinical experience. Behavioral Medicine experience preferred. 1 year of management experience preferred. Adult education and teaching experience preferred. How To Apply -- Then follow this navigation: myAscension > myLinks > Associate Links > HR > My Career> Job Opportunities. -- -- Equal Employment Opportunity St. John Providence Health System is an equal opportunity and affirmative action employer. We provide equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, height, weight, genetic information, marital status, amnesty, veteran status or any other legally protected status in accordance with applicable federal, state and local laws. The information requested on this application will not be used for any purpose prohibited by law. If you require assistance or an accommodation to complete this application, please let us know. -- For further information regarding your EEO rights, click on the following link to the ---EEO is the Law--- poster: M/F/Disabled/Vet -- EEO is the Law Poster Supplement -- -- -- Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants. E-Verify Statement St. John Providence Health System participates in the Electronic Employment Verification Program.-- Please click the E-Verify link below for more information. Share: -->

          Keywords: Ascension St. John Hospital, MI, Southfield , Recipient Rights/Patient Relations Specialist - Chief Legal Counsel, Legal , Southfield, Michigan

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