Technical Support Engineer (E)
Company: Disability Solutions
Location: Ann Arbor
Posted on: April 19, 2024
Job Description:
Base Pay Range: $62,500.00 - $106,300.00Primary Location:
USA-MI-Ann Arbor-KLAKLA's total rewards package for employees may
also include participation in performance incentive programs and
eligibility for additional benefits identified below. Interns are
eligible for some of the benefits identified below. Our pay ranges
are determined by role, level, and location. The range displayed
above reflects the minimum and maximum pay for this position in the
primary location identified in this posting. Actual pay depends on
several factors, including location, job-related skills,
experience, and relevant education level or training. If
applicable, your recruiter can share more about the specific pay
range for your preferred location during the hiring process.
Company Overview KLA is a global leader in diversified electronics
for the semiconductor manufacturing ecosystem. Virtually every
electronic device in the world is produced using our technologies.
No laptop, smartphone, wearable device, voice-controlled gadget,
flexible screen, VR device or smart car would have made it into
your hands without us. KLA invents systems and solutions for the
manufacturing of wafers and reticles, integrated circuits,
packaging, printed circuit boards and flat panel displays. The
innovative ideas and devices that are advancing humanity all begin
with inspiration, research and development. KLA focuses more than
average on innovation and we invest 15% of sales back into R&D.
Our expert teams of physicists, engineers, data scientists and
problem-solvers work together with the world's leading technology
providers to accelerate the delivery of tomorrow's electronic
devices. Life here is exciting and our teams thrive on tackling
really hard problems. There is never a dull moment with us.Job
Description/Preferred QualificationsAre you looking for your next
exciting and rewarding opportunity? Explore opportunities with KLA
today!Technical Support Engineersindependently respond to issues
where first-line product support has been unable to fix problems in
malfunctioning equipment.In this exciting role your
responsibilities will include:
- Work on difficult problems requiring in-depth system knowledge
and understanding of operating principles.
- Exercise judgment within broadly defined practices and policies
in selecting methods, and techniques for achieving results.
- Consult with other engineering teams, and hosts meetings with
multiple teams to discuss the technical issues to figure out best
course of action.
- Clearly document troubleshooting processes and technical
findings to generate service reports.
- Provide highly transparent customer support through the
performance of on-site installation
- Lead all aspects of any vital diagnoses, troubleshooting,
service, and repair of complex equipment and systems.
- Checks out and approves operational quality of system
equipment.
- Responsible for tool customization, testing & qualification
prior to shipment customer acceptance testing and obtain customer
or account shipment approval.Additional responsibilities may
include: Reporting design, reliability and maintenance problems to
the appropriate engineering or manufacturing organization.
Detailing system problems and working with Service Organization
Sustaining Engineering on Continuous Improvement Project (CIP)
opportunities. Training of KLA and non KLA personnel. Develop and
document new troubleshooting procedures and Best Known Methods
(BKMs). Develop written procedures and training material. Act as
Technical Support representative for new product development.
Backfill or cover support for Field Service
Engineers.Qualifications
- STEM Bachelors with 3-5 years of demonstrated experience or
equivalent
- combination of education and experience in optical and/or
electromechanical
- systems.
- Semiconductor capital equipment proven experience strongly
preferred.
- 2 years experience in system level troubleshooting, and
leading/driving multi-discipline teams to resolve complex
problems.
- Demonstrated ability to act independently and with minimum of
planning, drive work to resolution, including post-mortem
actions.
- Ability to quickly diagnose problems through analysis of
inspection reports, system log files, system parametric diagnostic
data and other test results, and provide solutions.
- Experience in project management, customer relations,
leading/driving multi-disciplined teams to resolve sophisticated
issues.Travel required approx. 40%Minimum QualificationsMaster's
Level Degree and 0 years related work experience; Bachelor's Level
Degree and related work experience of 2 yearsThe company offers a
total rewards package that is competitive and comprehensive
including but not limited to the following: medical, dental,
vision, life, and other voluntary benefits, 401(K) including
company matching, employee stock purchase program (ESPP), student
debt assistance, tuition reimbursement program, development and
career growth opportunities and programs, financial planning
benefits, wellness benefits including an employee assistance
program (EAP), paid time off and paid company holidays, and family
care and bonding leave. KLA is proud to be an Equal Opportunity
Employer. We do not discriminate on the basis of race, religion,
color, national origin, sex, gender identity, gender expression,
sexual orientation, age, marital status, veteran status, disability
status or any other status protected by applicable law. We will
ensure that qualified individuals with disabilities are provided
reasonable accommodation to participate in the job application or
interview process, to perform essential job functions, and to
receive other benefits and privileges of employment. Please contact
us at talent.acquisition@kla.com to request accommodation.
Keywords: Disability Solutions, Southfield , Technical Support Engineer (E), IT / Software / Systems , Ann Arbor, Michigan
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