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Technical Support Specialist

Location: Southfield
Posted on: May 29, 2023

Job Description:

Technical Support SpecialistJob Title: Technical Support SpecialistLocation: Southfield, MIPosition Type: Full-time, SalariedPosition OverviewThe Technical Support Specialist is responsible for resolving software and hardware user inquiries received via telephone and e-mail. The successful candidate should have a strong customer service/help desk orientation and be able to diagnose and resolve technical software issues. We are willing to train someone with a good attitude.Key ResponsibilitiesDeliver professional and top-quality customer service to all customers while performing within departmental targetsProvide technical support to customers pertaining to installations, upgrades, operational and technical issue resolutionDocument all customer interactions consistently, thoroughly and free of grammatical errorsCommunicate issues clearly and effectively to both customers and internal departmentsRequired Qualifications and SkillsBA or BS in Information Systems, 2 years related experience or an equivalent combination of education and experienceExperience with Microsoft Office products, Windows Server, Windows OS, Apple iOS, and Android OSExcellent verbal and written communication skills to interact effectively with customersPreferred SkillsMicrosoft SQL Server experienceMicrosoft Web Server (IIS)Experience with quality assurance practices and methodologiesBenefitsMedical InsuranceDental InsuranceLife InsuranceAD&D401KPaid Time OffPaid HolidaysPlease forward your resume with salary requirements to HR@goaims.comNo phone calls, pleaseCompany OverviewPhoenix Data Systems, Inc. is an established leader in Computerized Maintenance Management Software (CMMS) serving 3,000 hospitals with over 35 years of experience in the industry.Our employees enjoy a work environment that encourages skill improvement and personal growth with collaborative office culture.PDN-992339c9-c4f6-4700-8915-3b581d745dd4

Keywords: PHOENIX DATA SYSTEMS INC, Southfield , Technical Support Specialist, IT / Software / Systems , Southfield, Michigan

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