IT Technical Support

Company: PLAYTECH
Location: Southfield
Posted on: September 15, 2022

Job Description:

*OUR COMPANY: *PT Services (Delaware) LLC is part of Playtech - the world's largest online gaming software supplier traded on the London Stock Exchange Main Market, offering cutting-edge, value added solutions to the industry's leading operators. Since Playtech's inception in 1999, it's approach has been centered on the continual development. PT Services (Delaware) LLC represents Playtech Live product and it's studios contain hundreds of state-of-the-art cameras broadcasting in premium HD quality, offering the fastest streaming and highest up-time in the market.More than 1,830 talented professionals are part of Playtech Live from different countries all over the world and you have an opportunity to join our international team in Michigan!*YOUR RESPONSIBILITIES: *- To be main point of contact for any technical issues- Installation, administration and troubleshooting of desktops, laptops and servers running Windows OS- Installation of professional studio equipment: cameras, lighting and audio- Troubleshoot hardware and resolve technical issues with OS, MS Office, e-mail, network, etc.- Full Windows OS setup, including drivers, BIOS and other related software- Monitoring of healthy functioning of all systems*REQUIREMENTS: *- Previous proven experience in the delivery of IT support services- Outstanding customer service skills- Good Windows OS skills - diagnosing network issues, installations, config and remote support, DHCP, DNS, Active Directory, MS Office 365- Networking knowledge will be considered as an advantage- Strong experience of problem solving, troubleshooting and fault-finding software application issues- Ability to translate technology into simple terms- Flexibility to work in shifts is required, including night shifts and overtime, when needed*WE OFFER: *- Work in international, sustainable and innovative company- To be a part of a fast paced, quickly growing organization- Career opportunities- Motivated, professional and friendly colleaguesInterested?Please let us know if you have more questions or you need more detailed information. Our team will be happy to help!Job Type: Full-timePay: $23.00 per hourBenefits:* 401(k)* 401(k) matching* Dental insurance* Health insurance* Paid time off* Vision insuranceSchedule:* 12 hour shift* 8 hour shift* Holidays* Night shift* Overtime* Weekend availabilitySupplemental pay types:* Bonus payAbility to commute/relocate:* Southfield, MI 48075: Reliably commute or planning to relocate before starting work (Required)Education:* High school or equivalent (Required)Experience:* Customer service: 1 year (Required)* IT: 1 year (Required)Shift availability:* Night Shift (Preferred)* Overnight Shift (Preferred)* Day Shift (Preferred)Work Location: One location

Keywords: PLAYTECH, Southfield , IT Technical Support, IT / Software / Systems , Southfield, Michigan