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IT Field Service Manager

Company: Applied Imaging
Location: Southfield
Posted on: November 19, 2021

Job Description:

NetSmart Plus, a division of Applied Imaging, is seeking a Field Service Manager to join our Managed Network Service team. The ideal candidate will have a thorough functional understanding of computer networking concepts as well as technology endpoints as well as a thorough understanding of business process is required. The Field Service Managers primary role will be developing the team of technicians to service NetSmart's customers. This includes working with existing team members as well as recruiting and growing the team. This will be achieved through the following:

  • Reviewing service board and team members ticket activity.
  • Running routine group team meetings and managing professional development of team members through regular ono on one team member interaction.
  • Participating in process and procedural development with the rest of the service management team.
  • Working with vCIO's to review account performance and enhance service delivery.Skills: This position will be responsible for having expert knowledge of, and ability to troubleshoot, the following:
    • Current workstation operating systems for PC and Mac platforms (i.e. Windows, Mac OS, Linux)
    • Microsoft Office (including Office 365)
    • Active Directory administration
    • On-premise Exchange
    • Web content filtering
    • Anti-virus tools
    • DNS and DHCP
    • Wired and wireless network connectivity
    • Server administration
    • Network storage devices
    • Phones
    • Mobile devicesRequirements Include:
      • 10+ years of applicable technology experience is desired.
      • Minimum 4-year college degree in related field.Our full benefits program includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, and opportunity for advancement.Job Type: Full-timeBenefits:
        • 401(k)
        • 401(k) matching
        • Dental insurance
        • Employee assistance program
        • Flexible spending account
        • Health insurance
        • Health savings account
        • Life insurance
        • Paid time off
        • Vision insuranceSchedule:
          • 8 hour shift
          • Day shift
          • Monday to FridayWork Location: One location

Keywords: Applied Imaging, Southfield , IT Field Service Manager, IT / Software / Systems , Southfield, Michigan

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