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Senior Microsoft Skype/Teams Engineer

Company: American Axle & Manufacturing
Location: Southfield
Posted on: September 13, 2020

Job Description:

We are AAM. We have the POWER to move the world.

At AAM, we're looking for associates who push boundaries and drive solutions for the future. Innovators. Thinkers. Dreamers. Doers. No matter the role or function, every associate is a piece of what makes AAM great. Were growing and building #TeamAAM to be the best. Join us!

Job Posting TitleSenior Microsoft Skype/Teams EngineerJob Description SummarySenior Microsoft Skype/ Teams engineer that must be a subject matter expert in Skype for Business on-prem, Teams and has strong PSTN knowledge. Implements and supports hardware, software, and telephony systems for the company. The role is responsible for the engineering, automation, product lifecycle and development of all in scope Microsoft and related voice and video services working alongside our offshore team.Job Description


  • Senior Microsoft Skype/ Teams engineer that must be a subject matter expert in Skype for Business on-prem, Teams and has strong PSTN knowledge.
  • Help deploy, support and operate the AAM's SFB and help migrate to Teams in a globally distributed environment.
  • This resource will have primary responsibility in implementing the plan to migrate to Microsoft Teams for voice and chat globally.
  • This role requires strong demonstrated skills in SFB technology, O365, SFB Azure AD, DNS, PowerShell scripting, PowerShell using O365 modules, server maintenance and regular interaction with cross functional teams, client and vendors.
  • Coordinates activities with business and facilities organizational partners with equipment vendors and telephone companies.
  • Support Cisco Telepresence systems and integration with Skype / Teams.
  • Manage and maintain AAM Skype / Telecom / Telepresence infrastructure.
  • Required deliverable include system design, documentation and operation guides.
  • Provide day to day operations and escalation support.
  • Develop and maintain standards and policies for Skype / Teams voice.
  • All other duties as assigned

    Required Skills and Education

    • Bachelors Degree in Computer Science, Business Administration, Information Systems, Voice, or equivalent combination of education and experience is required.
    • Minimum 5 years related experience in voice and information technology solutions design and service management including SBCs and SIP Trunks.
    • Minimum 5 years related experience working with Skype for Business / Microsoft Lync 2013 / Lync 2010 / OCS 2007 R2 enterprise voice.
    • Any experience in implementing MS Teams Voice is preferred.
    • In-depth knowledge of Skype/Lync enterprise voice concepts and strong PSTN knowledge. Experience with Dial Plans, Voice Policies, Unified Messaging, SIP trunks, audio gateways and audio conferencing.
    • SBC-Session Border Controller and Voice Gateway experience (Audiocodes).
    • Expertise in Skype Enterprise Voice configurations, policies, and routing over a complex WAN infrastructure (SBC, SIP, Media Gateways, VoIP, H.323, PBX, QoS), video and mobility.
    • Good understanding of network concepts including TCP/IP sub-netting, voice policies, Trunking, routing, SMTP, DNS, DHCP, etc.
    • Good understanding of cloud concepts especially relating to Microsoft Azure AD, Azure AD Connect and Teams.
    • Building plans and policies for Microsoft Teams and associated voice and video communications services, strategies and technologies.
    • Ability to apply project management skills to smaller projects in terms of building a plan for tracking tasks, timelines, risks and issues
    • Hands-on experience in Active Directory, load balancing, reverse proxy, DNS, certificate and related components.
    • Knowledge on PowerShell scripting.
    • Excellent communication skills in writing, presenting, informing and active listening, team player, excellent people skills, out-of-the-box thinker, and ability to interact with all levels of resources in an organization.
    • Demonstrated ability to collaborate across multiple teams and achieve results.
    • ITIL based work execution (Incident Management, Problem Management and Change Management)
    • Strong understanding and experience managing windows serves in a VMware virtual environment.
    • Experience supporting Cisco Telepresence systems is preferred (TMS/CMS)
    • Experience working with vendors to get quotes and provide cost value analysis is preferred
    • Certification in related areas is preferred

      About American Axle & Manufacturing

      For over 20 years, customers around the world have entrusted AAM to design, engineer, validate and manufacture driveline and metal forming technologies for automotive, commercial and industrial markets. Today, we are a premier global Tier 1 automotive supplier with broad capabilities across multiple product lines to deliver efficient, powerful and innovative solutions for our customers. Weve earned the trust of our suppliers and our customers through our steadfast commitments to quality, operational excellence and technology leadership.

      AAM delivers power. We deliver power literally through vehicle components, systems and innovation, but we also deliver power in ways unseen. We power our associates, their families, and the communities in which we operate. Our global team of over 21,000 associates has a clear vision of where AAM is going and how we are going to get there. After all, they are the reason we are a leader in the automotive industry. We are powering the future. We are AAM. Move with us, and join #TeamAAM.AAM will not discriminate against any Associate or applicant for employment because of age, race, color, gender, religion, weight, height, marital status, sexual orientation, genetic history or information, gender identity or expression, disability, protected veteran status, national origin, or other characteristic protected by law. AAM will take affirmative action to ensure that applicants are employed, and that Associates are treated equally during employment, without regard to their age, race, color, gender, religion, weight, height, marital status, sexual orientation, genetic history or information, gender identity or expression, disability, protected veteran status, national origin, or other characteristic protected by law. For the Disabled Job Seeker: We offer reasonable accommodations for qualified disabled individuals who are applicants for employment. To request assistance or accommodations, please e-mail TalentAcquisition@aam.com . AAM is an equal opportunity/affirmative action employer.Unsolicited Resumes from Third-Party Recruiters

      Please note that as per AAM policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that AAM will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Keywords: American Axle & Manufacturing, Southfield , Senior Microsoft Skype/Teams Engineer, IT / Software / Systems , Southfield, Michigan

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