Call Center Representative - $14/hr.!

Company: Aerotek
Location: Southfield
Posted on: September 15, 2020

Job Description:

**NON PATIENT FACING****_A major revenue cycle management company that handles anything revenue related for hospital systems throughout the United States is looking to add on to 40 Customer Service Reps in their Southfield, MI office!_****Qualifications:**+ 1 yrs. of Customer Service experience+ 6 months of Call Center experience+ Healthcare experience preferred+ Excellent communication skills+ Outgoing personality!+ HS diploma or equivalent required**Description:**Each CSR will be assigned to a work group of ministries. There will be two different monitors that will be worked on during their shift, one with an company proprietary system and the other the call Q. Once a call comes in, the Q will state where the call is coming in from, ex: St. John Providence Hospital. The CSR will answer the phone based on the hospital system, ex: Thank you for calling St. John Providence Billing.. how many I help you. The average call time is 6-8 minutes in length. Patients will be calling for multiple needs; disputed charges, payment questions, requests for itemized billing statements, directions to facilities, etc. After each call, the CSR will have 60 seconds to enter data, send emails, etc and then will be put back into available status in the Q. The CSR will take 50-80 calls per shift. Monday and Tuesday are the highest call volume days. There will be shift leads and supervisors that will be within the call center to assist with calls and monitor Q's.**_40 POSITIONS TO FILL AND THEY WILL FILL QUICK..._** **_APPLY NOW!!_****About Aerotek:****We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing** **Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.****Location:** Southfield, Michigan**Posting ID:** 7300945**Pay Rate:** Up to US$14 per yearThe company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Southfield , Call Center Representative - $14/hr.!, Human Resources , Southfield, Michigan