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Customer Service Supervisor

Company: R1 RCM
Location: Southfield
Posted on: September 9, 2019

Job Description:

R1 is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices. Headquartered in Chicago, R1 is publicly-traded organization with employees throughout the US and international locations.

Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patient's and each other. With our proven and scalable operating model, we complement a healthcare organization's infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.

The Customer Service Supervisor plays an intricate part in providing analytical expertise for the revenue cycle management process while identifying work flow issues and providing solutions. With sharp attention to detail one would discern client problems and communicate/escalate root cause issues to appropriate parties. The Customer Service Supervisor must be able to proactively monitor daily work flow and staff productivity while adhering to R1's key revenue performance and quality metrics.

Responsibilities:


  • Ensure calls from patients for multiple client hospital sites are answered within the client service levels and handled in a quality manner.
  • Team may consist of no more than 25 employees.
  • Provide leadership to department and team leads.
  • Maintains a relationship with R1RCM and hospital client front end registration leaders through performance reviews of the team serving a particular client.
  • Have an understanding of R1 client processes and workflow.
  • Develop and implement recommendations and provide formal feedback on project results and team performance to management.
  • Create detailed reports for management.
  • Ability to maintain confidentiality of all information under HIPPA guidelines.
  • Supports new client expansion development and implementation.

    Required Qualifications:

    • High School Diploma or GED
    • 3-5 years of experience in delivering customer service in a hospital or call center environment.
    • Strong organizational skills.
    • Strong computer skills, including Microsoft Excel, Word, and PowerPoint.
    • Outstanding time management skills and the ability to simultaneously manage multiple tasks while remaining self-directed.

      Desired Qualifications:

      • Associate or Bachelor's degree.
      • Facility revenue cycle experience.

        Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests

        Our associates are given valuable opportunities to contribute, to innovative and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com.

Keywords: R1 RCM, Southfield , Customer Service Supervisor, Hospitality & Tourism , Southfield, Michigan

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